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Kudos0

All of my settings have disappeared! Help!

Hello Norton,

I am needing to make a change to my son's allowed websites, however, all of my childrens' settings are gone! It says we have no devices and that no one is being monitored, and on the mobile, I'm getting an "unable to load policies" or something like that. Are there some server issues on your end that is causing this? Any idea when this will be fixed?

Thanks for your help.

Replies

Accepted Solution
Kudos0

Re: All of my settings have disappeared! Help!

Apologies, we had a bit of an issue on one of our services in the backend. It should be back and working now.

Matt

Kudos0

Re: All of my settings have disappeared! Help!

All good! Thank you, Matt!

Kudos0

Re: All of my settings have disappeared! Help!

All good! Thank you, Matt!

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