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All Users: Please post here if you are NOT able to log into your online ID Safe vault
This was split off from another thread.
For anyone using either 2013 only or a mix of 2013 and 2012 on different computers AND are unable to log into their online vault, please post your information in this thread.
I am attempting to track these issues so that I can work with Symantec on trying to get these issues resolved so it really helps in this case if everyone is on a single thread.
Please post all relevant details of the issue you are having along with answering the following questions:
- If you are using NIS 2013 (version 20.xx) or NIS 2012 (version 19.xx).
- Do you have more than one computer accessing the same online vault? If so are all of them either on 2012 or 2013?
- When you last initialized the online vault was this done from 2012 or 2013?
- When you cannot log into ID Safe, which login is failing, the Norton Account or the online vault itself? And when this fails do you get a window saying syncing that never clears or does it come back and just say invalid credentials?
- Are you able to log into your online vault through the WEB portal? https://identitysafe.norton.com
For ANY other problem with ID Safe, please start a NEW thread as per the normal process.