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Kudos0

Allow programs to run

We use for our church building a program called Avalon Bookings Manager.

We are having the Norton problems detailed below.

* The problem with the Avalon overnight web publishing functions has been identified but, for now, remains unresolved.

The cause of the problem is Norton Security's File Insight.

Avalon's web publishing process relies on a program called 'filereader.exe' which is in the "c:\users\public\avalon bookings manager" folder.  Norton's File Insight takes exception to this program saying that, essentially, it is untrusted and therefore refuses to run it.

When the web publishing function is run manually, Norton pops up a warning about this file and give three options: to cancel the run, to quarantine the file, or to allow it to run once.  There is no option to allow it to always run in the future.  When you tell Norton to run it once, it works just fine... but exactly the same problem happens next time you run it.

Of course, overnight, web publishing is designed to run unattended and in the background.  As it's a background task, the pop-up message will not appear (since there's no-one there to see it).  The web publishing function therefore fails.

Looking at Norton's File Insight, it is identifying a whole host of Avalon (and other in-house programs) as untrustworthy.

We need to be able to tell Norton that these programs are OK and should be 'whitelisted'.  However, the information on how to do this on the web is both scant and inaccurate - much of it might relate to earlier or different versions of the Norton suite.  Norton's own help links also open incorrect and unrelated pages so they are, as usual, making it more difficult than it needs to be.

Until this issue with File Insight is resolved, the overnight processing will continue to fail.  This means that the online Hall Bookings page and also the information displayed on the digital signage system will be out-of-date.

Can you tell me how we can whitelist these programs as we know they are safe and are essential to run our bookings system. We have been doing this successfully for several years and the reason for our problems is that we were moving the bookings program to a new computer.

Thank you.

Replies

Kudos1 Stats

Re: Allow programs to run

Hello angrita. Check your settings for "Items to Exclude from Auto-Protect, SONAR, and Download Intelligence Detection". Click configure and add the program. Make sure you restart your computer and recheck.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Allow programs to run

If you believe a file has been mistakenly detected, you may submit a dispute at https://submit.symantec.com/false_positive/.

Please tell us what Norton is telling you regarding this event.
For information regarding this event(s) > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.

Kudos0

Re: Allow programs to run

Thank you for your help.

We now have the program running without Norton interference.

David

Kudos0

Re: Allow programs to run

Thanks for the follow up angrita. If the issue is resolved please mark the post that gave you the solution as the solution. Others, with similar issue can then see that solution. We are glad we could help, please have an awesome weekend.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00