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Kudos0

Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

Signed up for the free trial for Norton Utilities, attempted several times to cancel before charged & never able to & also unable to get in touch with Customer Support!!!! Am so frustrated now, all/any advice would be appreciated....

Replies

Kudos0

Re: Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

https://community.norton.com/en/forums/am-so-frustrated-unable-reachcontact-customer-support-am-australia-chat-ai-has-me-running

fwiw ~ Please review:
https://community.norton.com/en/forums/australian-phone-number-shut-down

Note: Norton Community hears complaints regarding Norton Official Support - Australia - Sorry

Please post progress:

Kudos0

Re: Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

@DolphCats

Please advise: does published Australia phone number work?

Note: from my location: View phone number renders various Australia phone numbers.  Sorry
Please try View phone number from your location.  Thanks

Please post progress:
Thank You

Please review How To Contact Norton Official Support

Kudos0

Re: Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

~ Australia AU


Norton Official Support is via Chat or Phone.  No Email support. 
Support request generates case number/identity verification code.
Chat Support offers save & print transcript. 

  ~ Contact Norton Official Support ~

Please review How To Contact Norton Official Support

Norton Official Support via social media. 

Norton Official Support via social media.

Kudos0

Re: Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

Thank you, 1st number obtainable but the second number resulted in a hasty resolve to my matter.... Should not have been this difficult though & do think that the Norton site has to be more transparent, ie simply supply the contact numbers!
Kudos0

Re: Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

DolphCats:
Thank you, 1st number obtainable but the second number resulted in a hasty resolve to my matter.... Should not have been this difficult though & do think that the Norton site has to be more transparent, ie simply supply the contact numbers!

Thanks for confirming 1st number obtainable.  Norton documentation can be a challenge.  
So, second number is a good working number?

fwiw ~ I've had helpful conversations - Norton Official Support via social media. 

@DolphCats

Please advise: what's the correct Australia number format with prefix/area code?
these published numbers have different format? 

+611 800 565 857 vs 1800 680 026

is +61 an area code? number prefix? 

Kudos0

Re: Am so frustrated as unable to reach/contact Customer Support, am in Australia??? 'Chat AI has me running round in circles!!! Advice would be appreciated

bjm_:
DolphCats:
Thank you, 1st number obtainable but the second number resulted in a hasty resolve to my matter.... Should not have been this difficult though & do think that the Norton site has to be more transparent, ie simply supply the contact numbers!

Thanks for confirming 1st number obtainable.  Norton documentation can be a challenge.  
So, second number is a good working number?

fwiw ~ I've had helpful conversations - Norton Official Support via social media. 

@DolphCats

Please advise: what's the correct Australia number format with prefix/area code?
these published numbers have different format? 

+611 800 565 857 vs 1800 680 026

is +61 an area code? number prefix? 

PamelaB:
Re: Australian phone number shut down
Posted: 29-Nov-2023 | 5:41AM · Permalink
No the 1800 565 857 number listed for Australia has been disconnected. 

 https://community.norton.com/en/comment/8550090#comment-8550090

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