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Kudos0

Amazon Gift Card -- Where is it?

Hello. This is non-technical and probably there are already other similar posts.  My Norton product auto-renewed on May 6th. I was promised an Amazon gift card. It's been 70 days and I have "chatted" with support three times, each time being told to wait a couple more days. Ironically, I have Norton to protect me from scams.  Turns out, the product may be one.

Labels: Auto Renewal

Replies

Kudos0

Re: Amazon Gift Card -- Where is it?

The coupon is sent by email from a fulfillment company. Have you checked your spam/junk folder?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Amazon Gift Card -- Where is it?

Of course.

Kudos0

Re: Amazon Gift Card -- Where is it?

I have asked for some help with this issue. Someone should be contacting you through this forum thread.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Amazon Gift Card -- Where is it?

Thank you.

Accepted Solution
Kudos0

Re: Amazon Gift Card -- Where is it?

Ok. Problem solved.  Turns out that the redemption is sent to the email address that Norton had on file when the subscription auto-renewed.  Norton does have my current e-mail which is not used.  Not efficient, but I don't care.  Telephone support saved me.

Kudos0

Re: Amazon Gift Card -- Where is it?

Well, at least one Norton support avenue finally came through for you. Thanks for letting us know.

Things happen. Export/Backup your Norton Password Manager data.

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