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Kudos0

Android

I have downloaded Norton on my Samsung 6 Android but it says I only get 30 days premium service and why is that? My desktop says I can have up to 3 devices protected so I am at a loss as to why I will have to keep paying.

Replies

Kudos0

Re: Android

What exact Norton product are you using on your computer? The 3 device limit sounds like an older Norton Internet Security, or Norton 360 product, that did not allow for installation on mobile devices. If this is the case, contact Norton Support and ask them to upgrade your subscription to one of the newer Norton Security products. That will allow you to activate your mobile product

If you do have Norton Security already, have you signed into your Norton Account from the Norton Mobile Security app? Tap on the 3 bars at the top left of the Norton screen, then tap on Sign In.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android

Thanks. I will contact them to see what my problem is and can they solve it. I appreciate your help.

Kudos0

Re: Android

Please let us know how it goes.

Things happen. Export/Backup your Norton Password Manager data.

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