• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Android 7 Nougat prevents device lock / PIN replacement?

Hi

I use a Google Pixel C which has now latest Android 7 version installed. I heart that Google has changed an API by which software could replace PIN by another one as protection for ransoftware. I was curious what this means for Norton Mobile Security by which you can lock your device and replace the PIN as protection. A core function in my opinion. I have just tested 3 times and can say: At the moment Norton Mobile Security is able to lock your phone BUT NOT ABLE to change your PIN. If someone has stolen your device, you cannot let change the PIN. Since my tablet does not use a phone SIM card I could not test how the SIM change and resulting PIN. I am much afraid that these functionlity is also lost.

Does someone has similiar experiences or even a solution even I gues only Norton can provide a solutions by adjusting this app. Hopefully, they get it done - otherwise software has lost 50 % of coree functionality in my opionion.

Thx

Replies

Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

The PIN used to unlock the device would just be an additional layer of protection, as long as you already have a PIN screen lock set up on the device. A thief or whoever finds your device would have to crack one PIN or the other. So as long as you already use a PIN, I would not worry about this particular feature. And if you are really worried, you can wipe the device.

If Google has changed the API to block changing the PIN, it is unlikely that even Norton can access/bypass this protection. But I will ask for you.

As Android 7 is very new, there will be some time before we all catch up. I will never catch up from my Android 4.4.2, unless the phone dies. But it is only one year old....so.....

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

It is disappointing that at Norton Mobile Security complete features has not been re-established for almost half a year now - when Android Nougat was introduced. I have tested and see the same status then my first post in October. Still the change of PIN is not possible in case of lost phone.

Of course, Google leads because of Android 7 but I had hoped Symantec can somehow achieve it. I haven't read about reduced functionality neither published by Symantec.

Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

Can you confirm how this PIN question is working on your device?

When you lock your device from the Norton Security web site, what PIN do you need to use to unlock your device? The PIN you set up on the phone, or the Passcode for your device from the Norton Mobile Security web site?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

Simplified said, there is a message that it is blocked and I need to enter my current PIN to open. In case of SIM card change it is fragile – mostly it shows the message and I can continue without the need of PIN entering. And sometimes but seldom, I need to.

PIN and Password are the same in my case.

Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

So you do not need to enter the Norton passcode to unlock the phone after you have locked it using the Norton Security lock commands?

Norton is already looking into the SIM card lock not requiring a PIN to continue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

No, I do not Need to use the Norton passcode which I would to be needed in such cases.

Good to know about SIM Card lock and that Norton tries.

Kudos0

Re: Android 7 Nougat prevents device lock / PIN replacement?

It seems like this may be related to Andorid 7.

As I noted, Norton is already aware of the SIM card lock issue. I have also let them know about what you have found. 

I'll let you know if I hear anything on this.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.