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Kudos0

Android 9 & Identity safe

Identity safe log-in links do not link to target website instead will link to Norton website or last opened site. I have Android 9 on a Pixel 2XL. I am unable to open any vault website from Identity safe on my Android 9 Pixel 2XL.  I've worked with Norton Support, Case # 36189298, and can't resolve the problem. I need assistance with resolving this asap. Thanks

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Kudos0

Re: Android 9 & Identity safe

Hello Davis,

Thanks for reaching out. We are glad to help you resolve this issue.

We tried to reproduce the issue reported by you in Android 9 on a Pixel 2 XL device but it's not reproducible in our testing. Could you please elaborate more on the steps that you followed and the version of Identity Safe app that is installed in your Android device?

This would help us in providing you a better solution.

Thanks

Kudos0

Re: Android 9 & Identity safe

What might help with diagnosis is sending logs from ID Safe.

Open your vault in ID Safe and tap on the main button and tap on Settings. Then tap Help and turn on Enable Debug Log. Reproduce the error/problem you are seeing. Then go back to the Help page again and tap on Send Error Report. Include your forum username and a link to this thread in the feedback.

Things happen. Export/Backup your Norton Password Manager data.

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