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Kudos0

Android App reported as "dead" but it is working

The Android app on my child phone worked as expected until 3 days ago, now I don't see any activity on the web dashboard and I have a warning that it is not "phoning home".

But if I try chaning, for example, the allowed hours, the change is picked by the application, so it is able to receive settings update.

What happened and what should I do?

Replies

Kudos0

Re: Android App reported as "dead" but it is working

Hi @pdario,

We are investigating this issue. We will keep you posted as soon as we have an update. Thank you for your patience.

Regards, Norton Family team

Kudos0

Re: Android App reported as "dead" but it is working

I have to say it started to work again a few days later

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