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Kudos0

Android Apps not being Blocked

I'm trying out Norton on a Lenovo Vibe Shot.  App blocking does not seem to be working. 

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Replies

Kudos0

Re: Android Apps not being Blocked

Apps on but not work

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Kudos0

Re: Android Apps not being Blocked

Hello,

In the Norton Family app, under "Rules for for this device", you should see a message that says "Your parent can monitor the apps you install" which should list all the apps you have blocked. It is likely that the changes you made on the Family site haven't been updated to your device. In the Norton Family app, can you select Child Mode -> House Rules? This should fetch the latest house rules. Please let me know if this addresses the issue.

Regards,

Suresh

Kudos0

Re: Android Apps not being Blocked

house rules don't work for a few days

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Kudos0

Re: Android Apps not being Blocked

Hi Aleksey,

Thanks for the update.  When you said "house rules don't work for a few days",  do you mean the child is not being monitored? For example, if the child try to visit a forbidden website, does the child get blocked?  If he/she is not blocked, please reinstall Norton Family on the device:

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

Have you tried surganes's suggestion by selecting Child Mode -> House Rules?  What happens? What do you see?

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hello!

When you said "house rules don't work for a few days",  do you mean the child is not being monitored?

I mean, there is no monitoring.


For example, if the child try to visit a forbidden website, does the child get blocked? 

The child cannot visit a banned website, but banned applications are available.


Reinstalling didn't help, house rules on the device minimum
Kudos0

Re: Android Apps not being Blocked

Hi Aleksey,

Can you please check if the Apps with Usage Access is turned ON for Norton Family.

This can be found at Android device -> Settings -> Security -> Apps with Usage Access -> Norton Family

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hi Katie!

This feature was included before. The list of rules on the device are still short.
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Kudos0

Re: Android Apps not being Blocked

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hi,

We just released Norton Family for Android 3.4.4.19, can you please try the update to see if it helps?

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hi Aleksey,

Please check the following steps to see if they help.

  1. In the child device, if the child is able to view premier house rules for Location and Time like the below screenshot.

2. If not, can you please login to Parent Mode (Click on Menu on Left Top to view Parent Mode button) in the child device.

3. In the parent mode, navigate to Settings (Click on Menu on Left Top to view Settings Link) , in Settings, click  “Norton Subscription”. Below is a sample screen

4. On the subscription page, if Service is shown as “Norton Family Premier”?  If not, click on “Refresh”.

5. Post Refresh, do you see the service shows Norton Family Premier. If so, proceed with step 6, else we need to investigate further.

6. Now, log out of Parent Mode and check if the rules are now visible in the child mode again?

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Oh, thank you! We're closer, but the refresh does not help

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Kudos0

Re: Android Apps not being Blocked

Hi Aleksey,

Thanks for the update.

Can you please uninstall and reinstall Norton Family on the Android device to see if that helps?

https://family.norton.com/familysafety/help.fs?action=uninstallingNSM

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hi, Katie!

I uninstalled and reinstalled Norton family 3 times already, still doesn't help 

Kudos0

Re: Android Apps not being Blocked

Ok.  Thanks for the update. We will check further on this and get back to you .

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hi. I have same problem, on the children's device the house rules match the rules on the web, but nothing is controlled only the location. All apps and firmware's up to date.

Same device - lenovo vibe shot.

Kudos0

Re: Android Apps not being Blocked

Hi Peter,

Please check out the link below regarding Lenovo issue:

https://community.norton.com/en/forums/issue-installing-norton-family-an...

Thanks

Katie

Thanks Katie
Kudos0

Re: Android Apps not being Blocked

Hi,

I set the mobile phone according to the instructions from the link, but only thing that changes is that the time limit counts down, but when reaches the limit the device stays unblocked.

Kudos0

Re: Android Apps not being Blocked

Hi Peter,

The thread is about Android apps with Lenovo specifically.

Please make sure the Time Supervision is turned on at House Rules -> Time in your Norton Family account.

Thanks

Katie

Thanks Katie

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