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Kudos0

Android Performance: Swipe, scroll on both Android Home interface and other apps

Hi,

New LG V30+, clean install of NMS with and without Web protection and noting considerable scroll and swipe lag (not smooth movement of objects).  Removed NMS and performance returned to expected behavior.  I have NMS on a Fire HD 8 and no issue.  The LG is a much superior SoC, possibly an issue with either the Home interface or the interaction with the CPU.

Not sure if others have experienced this - I like the product however this is a deal-breaker.

Replies

Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

To confirm. Are you saying that NMS is affecting the swiping of other apps on your device? 

Did you try installing NMS again and testing? Did you restart your device after installing NMS and then test?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

Correct, swipe and scroll on Home app as well as others which support swipe and scroll (e.g. Chrome browser). Yes, I tried reinstalling, tried rebooting, even tried beta. Ultimately removing NMS was my only recourse to regain performance. To cover the bases, I've opened a thread on LG to see if anyone else has experienced this with NMS. FWIW, Sophos is working fine with regard to this issue.
Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

What Android version do you have on the device? Is it rooted?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

7.1.2

Not rooted

Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

I'll bring this to the attention of my Norton mobile team contacts.

Thanks for the information.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

Very welcome.  Let me know if there is any additional info I can provide...

Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

Hi @TMK!

Can you provide your exact model # for the v30+?  We're going to purchase it here and try to reproduce in-house.  Thanks in advance!

-B

Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

Thank you, @TMK.  Very much appreciated.

-Brian

Kudos0

Re: Android Performance: Swipe, scroll on both Android Home interface and other apps

Let me know if I can provide any additional information

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