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Kudos0

Android version of NPM crashes every time a link is clicked

Posted: 21-May-2022 | 9:20AM · Edited: 09-Jun-2022 | 9:24AM · 14 Replies ·

Logged into the Vault and, using the built-in browser, the Android version of NPM crashes every time a link, e.g. in an e- mail, is clicked. Is this a Samsung Galaxy S22 Ultra issue or, does it also affect other Android units? Moreover, as this error has been ongoing for a long time now, are the NPM developers aware of the issue and, can we expect an update that fixes the problem?

[Edit: Calrified the subject]

Labels: Android, Norton Password Manager, Online Vault
Accepted Solution
Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 29-May-2022 | 1:24PM · Permalink

Hi 00360,

App Crash issue is fixed in our latest App version 7.5.2.2676

View Accepted Solution in Context

Replies

Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 21-May-2022 | 10:52PM · Edited: 21-May-2022 | 11:13PM · Permalink

Hi,

Sorry for the issue you are facing.

We are already aware of this issue and working on the same.

Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 22-May-2022 | 8:13AM · Permalink

NPWM is working great on Android 12, Samsung Galaxy Z-Fold 3 5G my side. Links open as they should from messages and browser. IMA, I don't use the default browser installed but rather use Opera GX for mobile. All extensions are from the Chrome extension store.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 22-May-2022 | 5:03PM · Permalink

Thanks for replying and, let's hope for a fix in the next update.
Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 22-May-2022 | 6:52PM · Permalink

Have you installed and told the device to use another browser other than the default one that came in Android? 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 24-May-2022 | 7:01AM · Edited: 24-May-2022 | 7:04AM · Permalink

Yes, I have another web-browser set as standard. Other Android apps opens the standard browser but, not from within the NPWM vault. Furthermore, using the vault's browser, it is impossible to save bookmarks- net::ERROR_ACCESS_DENIED.

Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 24-May-2022 | 2:55PM · Permalink

When you open the PWM app on your Android device do you see the following shown in my screenshot?

Click "settings" and look for the "make default browser" check-box on the right. If its checked uncheck it. Lets see if that makes any difference.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 24-May-2022 | 6:01PM · Permalink

It is unchecked and has been so all time.
Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 25-May-2022 | 6:27AM · Permalink

B.t.w. there is a method that circumvents the problem. If I make a longer "tap", a pop-up shows and, if "Open a new page" is choosen, there is no app-crash.

Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 25-May-2022 | 4:53PM · Permalink

There may be a "draw over other apps" issue on the device. I've seen that appear a few times on my Z-fold. Android 12. I've made Opera GX ( my personal choice) my browser of use and don't see the issues. The default Samsung trash has caused issue early on in setup of this device when new. I avoid Samsung and Google defaults at all costs.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 28-May-2022 | 8:55AM · Permalink

Did You inactivate and/or uninstall the Google and Samsung stuff? Off topic but, maybe relevant - the TORBrowser renders gibberish text/characters or just white/ black pages (a problem, related to Samsung Galaxy S22 Ultra and, discussed in many i-net forums lately). With Your setup, have You tested TORBrowser on Your device?

Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 28-May-2022 | 11:41AM · Permalink

No I haven't tested the TOR browser on my device. The default Internet widget that came installed is also still there but has been deactivated in settings. Maybe not related but I don't have a Samsung account established either. By chance, are you also using a VPN while using the PWM?

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 29-May-2022 | 6:46AM · Permalink

Yes, I have VPNs installed. But, using e.g. the Norton VPNs (both the app and 360's built-in), did not remedy the error. I wrote _did_ , because just a minute ago I had NPWM updated and, "clicking" the e-mail link opened the forum page - No app crash! So, apparently - the issue is fixed.

Kudos0

Re: Android version of NPM crashes every time a link is clicked

Posted: 29-May-2022 | 12:46PM · Permalink

Thanks for the post back. I was suggestive that using a VPN with PWM might be causing the issue. Glad all is back to functional again for you.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2788 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Accepted Solution
Kudos1 Stats

Re: Android version of NPM crashes every time a link is clicked

Posted: 29-May-2022 | 1:24PM · Permalink

Hi 00360,

App Crash issue is fixed in our latest App version 7.5.2.2676

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