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Kudos0

Annoying Norton Family Pop-Up

I get an annoying pop-up window every time I start my computer.  The window says something to the effect that I have not installed Norton Family on my computer.  When I click the buttons to continue, I go through a few screens, enter my Norton credentials, wait for awhile and ultimately end up at a screen that says that Norton Family is not included in my subscription.   Of course it wants to sell it to me.

I subscribe to Norton 360 for multiple computers and I do not think that I will benefit from Norton Family (whatever that is ...).  I just do not want to deal with this annoying pop-up window every time a start my computer.   Running Windows 7

Is there a way out of this ??

Labels: Windows 7, Popup

Replies

Kudos0

Re: Annoying Norton Family Pop-Up

.... have you tried to disable < Special Offer Notifications > thru Settings | Administrative Settings | Special Offer Notification ....and see....

Kudos0

Re: Annoying Norton Family Pop-Up

Thank you for your response ..............

I turned off Special Offer Notifications & Rebooted computer.

Still get the Annoying Pop-Up (See attached)

File Attachment: 
Accepted Solution
Kudos0

Re: Annoying Norton Family Pop-Up

Hmm, appears you've initiated? Norton Family install. 

I'm thinking (not sure) finish register and then Uninstall.  
https://support.norton.com/sp/en/us/home/current/solutions/v40472774_nortonfamily_help
&
https://support.norton.com/sp/en/us/home/current/solutions/kb20090731135618
But, lets hear from Community regarding the best way to sort. 

Of course it wants to sell it to me.

Norton Family is included (afaik) with Norton Security Premium.

Sorry, I've not touched Norton Family.
Lets hear from Community... or ....
Chat with Official Norton Support
 

Kudos0

Re: Annoying Norton Family Pop-Up

Hello

The Popup says that Norton Family is installed in your computer. Do you see Norton Family listed in your Program and Features? if you do, then you can just uninstall Norton Family,

If you do not see it listed separately, then please run Norton Removal  Tool or Norton Remove and Reinstall. Just do the Uninstall Part in the Advanced part. That will uninstall it also. Or

In the Run dialog box, type the following, and then press Enter.

appwiz.cpl

In the list of installed programs, click Norton Family, and then click Uninstall.

Click Restart to complete the uninstall process.

Please come back and let us know how you make out.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Annoying Norton Family Pop-Up

Thank you - I contacted support and that is exactly what we did

Problem solved

Kudos0

Re: Annoying Norton Family Pop-Up

Hello Bill Lodato

I'm glad you were able to get your problem solved.. Do you know what Customer Support did to get your computer fixed please? That information would help other customers who may have a similar problem. Also, could you please pick the post which solved the problem for you by clicking on Mark As Solution which is located on the bottom of every post?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Annoying Norton Family Pop-Up

Customer Service uninstalled Norton Family and that solved the problem

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