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Kudos0

Annoying Norton Pop Up

Posted: 29-Mar-2017 | 8:19PM • Edited: 03-Apr-2017 | 2:03AM • 6 Replies •

Agree or disagree, I don't care, but, I stopped using Norton a long long time ago, how do I get them to leave me alone. The constant  almost full page pop ups are driving me to distraction. Yes I have chatted online, yes, they have taken over my laptop, yes, they say they have fixed the issue, yes it is back again within an hour. I have lost count of how many of these calls I have made. I have lost count of the number of "fix tool" downloads I have done. I believe this is a Norton issue not a "me" issue. How do I convince them?

How do I get rid of it for good?

Labels: Uninstall, Windows 10

Replies

Kudos0

Re: Annoying Norton Pop Up

Posted: 30-Mar-2017 | 11:17AM •

Is the pop up seen only when viewing websites or is it appearing when not browsing?

The pop up suggests to me that Norton 360 is still on your computer, if you removed it did you also run the cleanup tool?
 

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Annoying Norton Pop Up

Posted: 30-Mar-2017 | 9:11PM •

Hello

Did  you chat with the official Norton Customer Support? To do so, you need an active Norton Account. Does your Norton Account show an Active Norton product?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.20.4.57 Core Firmware 302 Android App 2.27 Chrome latest version.
Kudos0

Re: Annoying Norton Pop Up

Posted: 31-Mar-2017 | 12:53PM •

Yup, I have a Norton Account still, Yup I spoke to their OFFICIAL  support desk, by online chat and by phone, yup they have been given access to my computer on numerous occasions to "fix" the issue, each time it just gets worse.

I can work for a couple of hours only and then it starts and the time between pop ups gets less and less ( 2-3 minutes if I just try to carry on) until I have to turn off the laptop for hours. I use this for both paid work and charity work, it is driving me nuts.

I would close off the account if I thought it would help, but, apparently, if I do, they won't "help" anymore.

Stuck between a rock and a hard place.

Kudos0

Re: Annoying Norton Pop Up

Posted: 31-Mar-2017 | 1:08PM • Edited: 31-Mar-2017 | 1:10PM •
Niko4Nan: I stopped using Norton a long long time ago, how do I get them to leave me alone.

Um, did you remove Norton Tasks in Task Scheduler > did you run Norton Removal Tool.

Kudos0

Re: Annoying Norton Pop Up

Posted: 31-Mar-2017 | 4:52PM •

No Norton Tasks in Scheduler. I have run the removal tool, Norton have taken over several times and ran the removal tool. According to them, I do not have Norton on my system..

The pop up is constantly telling me that my current version of Norton is not compatible with Windows 10

Click NEXT to download a new version and stay protected.

Only 3 choices given, Tell me more, Remind me later and NEXT.

Only way to get rid, is to click "remind me later", which I don't want obviously, especially every 2 minutes, but I need to use the screen.

Norton are apparently baffled, so what do I do now, short of replacing a fairly new laptop.

Kudos0

Re: Annoying Norton Pop Up

Posted: 31-Mar-2017 | 5:21PM •

https://community.norton.com/en/comment/7019771#comment-7019771

https://community.norton.com/en/forums/cant-get-rid-install-updated-version-your-norton-product-windows-10

maybe fix tool only works with Norton on-board
https://support.norton.com/sp/en/us/home/current/solutions/v113935352_EndUserProfile_en_us

https://community.norton.com/en/forums/norton-remediation-task-issues

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