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Kudos0

Annoying, Useless Norton "Product Message" Alert Popup

I am using NSwB. About once or twice a day, I get a popup message alert with a big red X that states: "Attention: Click here for a Norton product message." The message is unclickable (it fades on its own), goes nowhere, reports nothing, and does nothing. I am doing nothing unusual at the time (seems random), nor are there any bad consequences. It is just annoying and mystifying. How do I get rid of it?

This also happened with Norton 360 before I upgraded, I just never reported it. I am using Windows 8.1 and flip between the Modern UI and Desktop. But this Norton alert message box is clearly designed for Modern UI. It only occurs on my main desktop computer and not my tablet (Surface Pro 3). NSwB otherwise works fine on both systems.

Replies

Kudos0

Re: Annoying, Useless Norton "Product Message" Alert Popup

I have NIS 2014 and get that when I use the Yahoo Mail Metro app.

I have no idea why.

Jim

Kudos3 Stats

Re: Annoying, Useless Norton "Product Message" Alert Popup

Here's what fixed this issue for me...

Check if you have "Notifications" enabled for any Norton products (other than the Norton Studio Modern UI app, if it happens to be installed)...

Open the Charms Bar:

> Settings (icon)

>> Change PC Settings (link at bottom of fly-out)

>>> Search and apps

>>>>> Notifications

>>>>>> (scroll down to the) Show notifications from these apps (sub-section)

Look down the list of apps for any Norton apps (in my case, "Norton Internet Security") and turn off its notifications.

BTW: There was a "fairly recent" update to the Norton Studio Modern UI app that seems to have improved its functionality...

Kind regards,

John

Kudos0

Re: Annoying, Useless Norton "Product Message" Alert Popup

Thanks for the tips, John. I did check and noticed I had two Norton notifications active in Charms: NSwB and N360. Oddly, N360 should have been removed when I updated to NSwB. I guess I was a bit concerned that turning off notifications would  prevent important security alerts. However, since I have no Norton Charms notifications listed on my tablet PC with NSwB, so I assume these are not important.

The bigger question is, what ARE these "product messages" from Norton and why has Symantec allowed their Modern UI notification system to malfunction across multiple versions of software?

[I removed Norton Studio before updating to NSwB as I think it is no longer supported by Symantec and did not seem to add much to the desktop version anyway.]

Kudos0

Re: Annoying, Useless Norton "Product Message" Alert Popup

FWIW, I first noticed the problem while Beta Testing Windows 8.0 a couple of years ago.  It persisted into the "8.0 Public Preview" and on into each subsequent Windows release (both Test and RTM versions) since - but (in my case) is controllable using the previously outlined method.  At the time of it's first occurrences Norton was still at the v20 product(s) release and had just issued patches making them usable under the Win 8.0 preview releases.  So yes, it's a minor nuisance that's been with us for a while - and no one has (so-far) identified the reason why.

Also be aware that there is an additional switch setting (on/off) within the Norton product's main UI settings panel itself regarding receiving notifications/offers/notices,etc., which may or may not have an influence on these modern UI notifications - I have both (the in Product setting and the Windows Notifications from Product setting) turned off for all installed Norton products - except Norton Studio which I do allow notifications from.

Studio (as I noted before) has recently been updated and is (for me) a very handy tool to actively monitor the various devices I have Norton security solutions installed on (essentially it's sort of a modern UI version of the Norton Management web interface) - indispensable if you're dealing with many devices, IMO...

Kind regards,

John

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