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Annoying Webcam messages

Posted: 02-Aug-2020 | 11:21PM · 17 Replies ·

I constantly get these annoying messages from safecam "webcam access for xyz allowed". How to get rid of this messages?

It is ok to get a warning when an app accesses the camera the first time. I only want to see warnings and not messages what has been allowed. They are useless, as no interaction is possible with such a message.

And to make it clear: I do not want to turn off the camera in the privacy settings. For all other parts of Norton, like firewall etc. those "info" messages cn be turned off.

Labels: Activity Monitoring, Windows 10, Norton 360
Accepted Solution
Kudos0

Re: Annoying Webcam messages

Posted: 24-Feb-2021 | 10:22AM · Permalink

Hi,

Thank you for reporting this issue. We have fixed this in Norton Security 22.21.1.151. Could you please let us know if the fix works? Thank you. 

-Gayathri

View Accepted Solution in Context

Replies

Kudos0

Re: Annoying Webcam messages

Posted: 03-Aug-2020 | 3:14AM · Permalink

Hi mopperle,

I constantly get these annoying messages from safecam "webcam access for xyz allowed"

Which ever program "xyz" is may be making multiple attempts to access the cam causing repeated notifications. 

See if this thread helps. 

https://community.norton.com/en/forums/how-turn-safecam-notifications-no...

You could also go into safecam settings and select Always allow program xyz

Kudos1 Stats

Re: Annoying Webcam messages

Posted: 03-Aug-2020 | 3:52AM · Edited: 03-Aug-2020 | 3:52AM · Permalink

The link exactly recommends, what I do not want to do, to turn off camera in privacy settings.

And app xyz, as many others, is already set to "allow".

So what we need is a setting like "turn off notifications" as you have it e.g. for the firewall.

Kudos0

Re: Annoying Webcam messages

Posted: 03-Aug-2020 | 4:06AM · Permalink

And app xyz, as many others, is already set to "allow".

 Are you receiving these notifications for just one particular program or from all programs that access the cam?

Can you post a image of these notifications? Please see How to post an image in the forums

Kudos1 Stats

Re: Annoying Webcam messages

Posted: 03-Aug-2020 | 4:21AM · Edited: 03-Aug-2020 | 4:22AM · Permalink

Are you receiving these notifications for just one particular program or from all programs that access the cam?

For all

E.g it comes up for MS Teams 2x after starting

Screenshots see attached zip (sorry this stupid forum software doesnt allow to attach png/jpg )

File Attachment: 
Package icon Screenpresso.zip
Kudos1 Stats

Re: Annoying Webcam messages

Posted: 03-Aug-2020 | 6:46AM · Edited: 03-Aug-2020 | 6:51AM · Permalink

FILE ATTACHMENT: 
Screenpresso.zip

Kudos2 Stats

Re: Annoying Webcam messages

Posted: 07-Aug-2020 | 3:34AM · Permalink

Hello,

I don't have a solution unfortunately. But I've got exactly the same repeated messages mainly from Teams, and Skype. They pop up each time I boot up the machine. Each application normally 2-3 times with big windows in the lower right system apps corner. The only way to get rid of these messages is to shut down "SafeCam". I think that this is simply a bug, as Teams, Skype etc. are already listed and marked as "allowed" applications in SafeCam. Therefore it needs no additional notice. A notice is only neccessary for apps that are NOT listed in SafeCam.

Good luck to solve that issue. 

But another example of the biggest user experience problem of all Norton tools - the enormous amount of messages they create - often repeating the same things again and again (e.g. norton secure web apps) 

Have a good day

André

Kudos0

Re: Annoying Webcam messages

Posted: 07-Aug-2020 | 6:46AM · Permalink

Sometimes settings can get muddled.

Try going into Safe Cam settings and blocking the apps that keep giving these pop ups. Be sure to save settings. Then restart your computer and go back to settings and allow those apps again. Then test.

Kudos0

Re: Annoying Webcam messages

Posted: 07-Aug-2020 | 7:21AM · Permalink

Your suggestion really sounds strange! You really mean I should set Skype to option "block"?

I thought that would than simply block the webcam from being usable in Skype ? 

But your instruction is really crazy... block everything, restart, allow it again... 

I can't believe that this will work, but I will test, and let you know. 

Thanks a lot for your support anyway!

Kudos0

Re: Annoying Webcam messages

Posted: 07-Aug-2020 | 7:49AM · Permalink

I know it sounds strange. But other settings in Norton have gotten ignored or misinterpreted by the Norton product. Toggling the setting would restore the proper operation. 

I'm not saying this is what is happening here, but it is worth a try.

Kudos0

Re: Annoying Webcam messages

Posted: 11-Aug-2020 | 12:57AM · Permalink

Yeah, it's an idea. And I tried it. Of course it doesn't work at all - you get onscreen messages for every single program that has access to the webcam for some reason (nowadays you have got a lot of these Videoconference apps)...

So, I decided to shutdown the webcam protection as it makes no sense ...

On the other hand the number of notification messages is so high in the meantime - only today I had four big annoying on screen messages on additional services (e.g., ransom protection options, etc.). So, the webcam issue is only that last brick. And there is no way to shut down all these kind of notifications. I guess the Norton is aware that this will result in removing the software from all devices, and cancel the subscription.

Kudos0

Re: Annoying Webcam messages

Posted: 16-Aug-2020 | 11:58PM · Permalink

I also tried your suggestion and of course it did not work. As obviously nobody from Symantec is reading here, I left a feedback through the software, but I'm not very confident that there will be any reaction.

Kudos0

Re: Annoying Webcam messages

Posted: 17-Aug-2020 | 3:40PM · Permalink

Hi,

We have made a note of your feedback. Thank you for posting in Norton Community. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Annoying Webcam messages

Posted: 19-Aug-2020 | 2:51AM · Permalink

As you can see, it is only reversed! If you block webcam access for a programm, you get the same annoying message. But this time it states, that the software is configured in a way, that it blocks the webcam. And it does it for every single programm, either it states that it "allows" access or the opposite statement, that it "blocks" the access. And it does it for every single application, each time you boot up your system. What a mess. I therefore have turned of SafeCam completely. 

Kudos0

Re: Annoying Webcam messages

Posted: 01-Sep-2020 | 12:29PM · Permalink

I have also turned off safecam.  The messages are insanely annoying.  I even 'whitelisted' the app, which I assumed, would turn of the messages, but nope.  Until there is some way to mute the messages, I simply can't use the feature.  Come on Norton.  How about giving us a solution to turn off the notifications; especially for applications we've approved!

Kudos1 Stats

Re: Annoying Webcam messages

Posted: 02-Sep-2020 | 3:03AM · Permalink

wmu, yes, that's how SafeCam behaves currently. I therefore turned off all apps that throw these messages on my screen, as I don't want to see any messages as long as it isn't really important - even their Internet Security apps are showing the same strange behavior. 

I have therefore already canceled my anual automatic subscription to Norton. 

Next year, I will look for a new security package and leave Norton.

Kudos0

Re: Annoying Webcam messages

Posted: 02-Sep-2020 | 8:31AM · Permalink

Maybe we should go back to Windows Defender. Meanwhile it is as good (or bad) as any other AV software, but it is free.

Accepted Solution
Kudos0

Re: Annoying Webcam messages

Posted: 24-Feb-2021 | 10:22AM · Permalink

Hi,

Thank you for reporting this issue. We have fixed this in Norton Security 22.21.1.151. Could you please let us know if the fix works? Thank you. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

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