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Kudos0

Another safe web reassessment complaint

My client site is hacked and blacklist by Norton Safe Web. And now the site is cleaned and reassess requests are submitted to different blacklist sources.

All other blacklist sources like Google and McAfee are responsive to reassess the site and mark it as clean again, EXCEPT Norton Safe Web! A week passed and numerous support tickets are submitted by the domain status is still "re-evaluation progress is under process".

How long does it take to re-assess website leecom.com.hk and mark it as clean again? 

Replies

Kudos0

Re: Another safe web reassessment complaint

Same case to domain leecom.com.hk reassessment request is submitted a week ago and it's still under "re-evaluation". Numerous support tickets are sent and none of them have been answered by Norton.

Kudos0

Re: Another safe web reassessment complaint

Hello mark.lee

Have you cleaned up the website? Have you had the website ownership verified? I will submit this to the Safe Web Team and see what they say. Please stay tuned to this thread for a response from the Safe Web Team on Sunday night after midnight EST.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Another safe web reassessment complaint

Hi mark.lee,

Your site ' leecom.com.hk ' had been submitted for analysis and is currently rated green in safeweb.norton.com.

Cops

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