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Kudos2 Stats

anti track server error -2016

Posted: 15-Nov-2023 | 12:25AM · 17 Replies ·

when i try to access anti track i get a message saying server error - 2016 try again later. (see attached screen shot) has been like this for about 5 days now. have uninstalled and reinstalled product but still happens. spoke to support on chat and they said there was a problem at the norton server end? is this correct and if so when will it be fixed or how do i fix the issue if its just me, thanks

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Image icon Screenshot 2023-11-13 170711.png

Replies

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 12:42AM · Permalink

Try deleting Anti Track from your PC, reboot, remove the license from my.norton.com and then re-install.

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 2:43AM · Permalink

When you say delete does that mean uninstall? Also what do mean remove the licence?
Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 7:35AM · Edited: 15-Nov-2023 | 8:12AM · Permalink

@MICHAELNEILL

MICHAELNEILL:
have uninstalled and reinstalled product

Curious, did you uninstall/reinstall Norton 360 or Norton AntiTrack?
Curious, does Norton 360 LiveUpdate run?
Curious, are you running Norton 360 Secure VPN? 
Have you restarted (not Shut down) machine? 

MICHAELNEILL:
spoke to support on chat and they said there was a problem at the norton server end?

fwiw ~ 
Message: "Server error: We're working to resolve an issue that prevents us from completing your request...(-6)"
To check if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

https://support.norton.com/sp/en/us/home/current/solutions/v113028823

fwiw ~
Message: "Server error: We're working to resolve an issue that prevents us from completing your request..."
https://support.norton.com/sp/en/us/home/current/solutions/v102692928

fwiw ~
Message: "We've encountered an error. Reference ID: 4" appears on Norton AntiTrack app
https://support.norton.com/sp/en/us/norton-antitrack/current/solutions/v20230426143112216

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 7:58AM · Edited: 15-Nov-2023 | 8:11AM · Permalink

@MICHAELNEILL
as test: reinstalled Norton AntiTrack Trial

Curious, can you Sign Out => restart (not Shut down) machine => test Sign In 

Norton AntiTrack - Desktop shortcut or Norton AntiTrack system tray button - Open

calls 

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 1:05PM · Permalink

wow - so many questions - here we go

  • Yes I have uninstalled/reinstalled both Norton 360 & Norton AntiTrack
  • yes Norton 360 LiveUpdate runs and appears to update as required
  • yes i have been running Norton 360 Secure VPN (but had to turn it off as it suddenly started to affect my email. I had been using the split tunnel set up for outlook.exe and it had been fine for over 12 months but it unexpectedly started interfering with receiving emails- its the next problem to resolve) it was not on when i have done the recent uninstall / reinstall
  • have done both a shut down and a restart of the PC

I will follow the links supplied to see if i can identify a solution in the meantime

in regard to the question - can you Sign Out => restart (not Shut down) machine => test Sign In - no idea - will test and advise

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 1:10PM · Permalink

update - can you Sign Out => restart (not Shut down) machine => test Sign In - Yes i can

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 1:43PM · Permalink

MICHAELNEILL:

update - can you Sign Out => restart (not Shut down) machine => test Sign In - Yes i can

and you still have Norton AntiTrack Server Error?  
head scratch

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 1:48PM · Permalink

just noticed UPGRADE MANAGE DEVICES

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 1:51PM · Permalink

yep

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 2:17PM · Permalink

it relates to offers 

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 2:18PM · Permalink

for increasing plans - and more money

Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 2:24PM · Permalink

Hi,

Thank you for reporting this issue. We are looking into it. Once we have a fix, we will let you know.

Gayathri R | Norton Forums Global Community Administrator | Gen Digital
Kudos0

Re: anti track server error -2016

Posted: 15-Nov-2023 | 2:55PM · Permalink

MICHAELNEILL:

for increasing plans - and more money

all I have is PROTECT ANOTHER DEVICE
 

Kudos1 Stats

Re: anti track server error -2016

Posted: 30-Nov-2023 | 3:42AM · Permalink

Hello, Is there a solution to the SERVER ERROR: ERROR CODE: -2016 issue? For two weeks AntiTrack has remained unfunctional. I have uninstalled and reinstalled the product.

Thank you.

Kudos1 Stats

Re: anti track server error -2016

Posted: 30-Nov-2023 | 3:55AM · Permalink

LAF:

Hello, Is there a solution to the SERVER ERROR: ERROR CODE: -2016 issue? For two weeks AntiTrack has remained unfunctional. I have uninstalled and reinstalled the product.

We'll try to call attention:  

Kudos0

Re: anti track server error -2016

Posted: 06-Dec-2023 | 7:04AM · Permalink

Hello, do you already have a solution server error -2016?


 
Kudos0

Re: anti track server error -2016

Posted: 09-Dec-2023 | 5:51AM · Permalink

Uninstalled Norton 360 and AntiTrack, restarted and reinstalled both products, still receive message SERVER ERROR: ERROR CODE: -2016 TRY AGAIN LATER. Please, is there a solution to this problem?????