Kudos0

An anti-virus/security SW is supposed to RUN IN THE BACKGROUND!

Posted: 21-Apr-2023 | 2:08AM · 5 Replies ·

This autumn I will stop having NORTON on my computers. This was it after a long time. - Was it 10 years or even 20? Say thanks to your marketing department for this, that thinks that it is a smart idea to permanently come up with pop-ups.

The silent mode is only for 1 day max. The backup is set on "automatic", and yet NORTON pops up and tells me that I didn't execute a backup for a long time, it keeps asking me to install this and that and to activate this and that, and that without any chance to say "Never ask me again", and it comes up with reports stating that verything is fine and has been dealt with, and "oh - you can protect many more devices with your license, and so on, and so on ... - See the tagging of this comment for further details about unwanted messages.

If I have an issue with something I do not want (like being unable to update another SW and suspect that NORTON blocked it), I will open NORTON and have a look at it all by my own decision.

And I look at the community and find MANY more people who think the same way about this glorious idea from the marketing department. The threads are closed or "solved" without the software being updated with switch to completely silence NORTON. 

This is no way to deal with customers!

Labels: Auto Renewal, Alerts/Notifications, AntiSpam, Backup, Device Management, Auto-Protect, Application Blocking, Tasks & Scheduling, Software Updater, Security History, Firewall, Network Settings, Microsoft Edge, Firefox, Google Chrome, LiveUpdate, Potentially Unwanted App, Popup, Quarantine, Vulnerability Protection, Windows 11, Uninstall, Intrusion Prevention, Connection Blocking

Replies

Kudos1 Stats

Re: An anti-virus/security SW is supposed to RUN IN THE BACKGROUND!

Posted: 21-Apr-2023 | 4:51AM · Edited: 21-Apr-2023 | 4:51AM · Permalink

You are right that many others are complaining of similar issues. 

Norton marketing is running the show and there are methods to reduce the number of advertisements. Go to the settings icon under MyNorton and click Notifications. You can turn down and fine tune many of the annoyances there.

And if you still are not satisfied why wait till autumn? There are many choices for antivirus and security software and many offer discounts for first time subscribers.

Kudos0

Re: An anti-virus/security SW is supposed to RUN IN THE BACKGROUND!

Posted: 21-Apr-2023 | 9:39AM · Permalink

I cancelled the subsription which ends in autumn - that fee is paid already.

I never wrote that I am going to leave NORTON on my computers since then. I will start looking for alternatives right now.

Kudos0

Re: An anti-virus/security SW is supposed to RUN IN THE BACKGROUND!

Posted: 21-Apr-2023 | 9:43AM · Permalink

Oh and:

It is not "advertising" if I put the backup on "automatic" and I am then told about not having executed a backup for a long time. If I put in on "automatic", then that is precisely what I expect it to do. So my list goes beyond advertising popups ... 

Kudos1 Stats

Re: An anti-virus/security SW is supposed to RUN IN THE BACKGROUND!

Posted: 21-Apr-2023 | 2:49PM · Permalink

I cancelled the subsription which ends in autumn - that fee is paid already.

If you have not already done so, be sure you have gone into your Norton Account and turned off Automatic Renewal for your current subscription.

Kudos0

Re: An anti-virus/security SW is supposed to RUN IN THE BACKGROUND!

Posted: 23-Apr-2023 | 2:37PM · Permalink

there are many notifications that cant be turned off, the data breach or security breah ones that take bottom third of screen ( also get a email with same alert), that been mentioned by many on here

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