• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Antivirus frozen

I have antivirus 10.2 for macintosh and tried running a scan today.  The scan would not start so I tried canceling now the  Top line says Canceling scan.... but nothing has happened. And it won't let me quit.  What should I do?

Thanks 

Replies

Kudos0

Re: Antivirus frozen

I have antivirus 10.2 for macintosh and tried running a scan today.  The scan would not start so I tried canceling now the  Top line says Canceling scan.... but nothing has happened. And it won't let me quit.  What should I do?

Thanks 

Kudos0

Re: Antivirus frozen

How did you try starting the scan? Was it from the Norton AntiVirus application, or via some other means like the contextual menu or a scheduled scan?

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Antivirus frozen

It was from the norton  antivirus application
Kudos0

Re: Antivirus frozen

You can force-quit the Norton AntiVirus application by choosing Force Quit… from the Apple menu, then choose the Norton AntiVirus application. You should then be able to re-launch the Norton AntiVirus application.  If it happens again, please explain what you are trying to scan--the entire computer, a specific folder, etc.

Thanks,

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: Antivirus frozen

thanks alot it is working well now

This thread is closed from further comment. Please visit the forum to start a new thread.