• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

anyone else had issues with activating norton outside US??

i am a US citizen..  and had norton internet security loaded on my laptop. i had to go out of the country and got a virus on my laptop. after trying everything. i needed to do a reinstall of windows 10.. when trying to activate norton.. it wont allow me to activate as i am currently in philippines.  norton support wanted to sell me a new version while i am in the philipiines when i still had like 5 active slots left on my current norton.  its a VALID license. and its My Laptop.. yet their only solution was to sell me another product... i have had them since 1996 and because i have to leave the country for a couple of years.. this is what i am stuck with?? its like i am the only person in the world who travels and this has happened to.. this is nortons solution?? buy another one?? the only way anyone would know abotu this issue is if they travel and are in a bad spot where they have to do a reset and then find this.  the guy in support told me. i shoudl return the product where i got it from. get a refund and buy another one. sure i have like 1100 dollars to fly back to the us and then back to the philippines.. 

Labels: Activation

Replies

Kudos0

Re: anyone else had issues with activating norton outside US??

because i have to leave the country for a couple of years.. this is what i am stuck with?? its like i am the only person in the world who travels and this has happened to..

You are not alone. There have been many instances of this geo lock feature kicking in for users that travel for business. 

Try contacting support again. You should get another agent, and explain your situation about international travel for your work again, and ask to have your subscription changed to one that is not geo locked. In the mean time, I can try to escalate your issue.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.