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Kudos0

Anyone else have issues getting their Samsung TV to connect?

Hello,

Is anyone else having problems getting their Samsung smart TV to connect to the internet?   Mine can find the wireless fine, however it won't connect to the internet at all.   I'm having issues like others here where the internet connection gets dropped, however after restarting the Core, I still cannot get my TV to hook into the internet.   It finds the wireless network just fine.

Originally, the app thought it was a computer so I switched it to a TV hoping for better luck, but no go.

Any other ideas?

Replies

Kudos0

Re: Anyone else have issues getting their Samsung TV to connect?

Hello EpilepsyFighter Have you tried setting your DNS in your TV setup menu to 8.8.8.8 ? Then restart your TV.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Accepted Solution
Kudos1 Stats

Re: Anyone else have issues getting their Samsung TV to connect?

Not sure if you've solved this yet. I had the same problem and what worked for me was using seperate names for the 2.4 and 5 bands.  My Samsung TV  then saw both networks during setup. I then  connected to the 5  band network with no issues. Even when other wifi connections have dropped as far as I can tell my TV has always stayed connected.

Kudos0

Re: Anyone else have issues getting their Samsung TV to connect?

Kbennett65 Thanks for the feedback, glad your issue is resolved. Your solution has been posted in many of the threads concerning Core issues. Too many wifi devices on one specific network band will cause loss of network, thus streaming devices should be connected to the 5 GHz side of Core to off set the bandwidth usage.  Here is a thread where once such suggestion was given: https://community.norton.com/en/forums/my-core-very-hot

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android
Kudos0

Re: Anyone else have issues getting their Samsung TV to connect?

Thanks Soul Asylum. Just hoping my fix my works for others. I do have most of my devices, all the steaming ones included on the 5GHz but there are a couple of devices that just won't connect to that, namely my Hue Bridge, my Harmony Hub and an Alexa enabled iHome alarm clock.  All three would not connect to my network until I used the two network names options in the Core app, after doing that all three easily connected to the 2.4 network.   The devices on the 5 GHz network include my TV, phone, Amazon devices [2 echos and an echo dot] a tablet and a security camera. Does this sound like an OK allocation of bandwidth? I really don't want to overload one band to the point of slowing it down or overtaxing the Core causing hardware issues. I'm not saying how I made things work is an ideal solution, but it worked for me. What would be ideal is if this goofy Core didn't have so many issues.

Kudos0

Re: Anyone else have issues getting their Samsung TV to connect?

EpilepsyFighter, I'm following up to see what your status is

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.194 / NSBU 22.16.2.22 / Norton Core v.270 on Android

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