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Kudos0

Anytime Norton VPN closes, a short time later I get "Refused to connect"

Posted: 19-Feb-2022 | 6:48PM · 2 Replies ·

That is not quite my problem. Anytime Norton VPN closes, a short time later I get "Refused to connect" and Chrome comes to a screeching halt. My solution is to unpluge my router and pluge it in again. Chrome picks up where it left off again.

Norton 360 VPN starts and runs ok but doesn't cleanup after it self in the router when closing. Whenever the router goes to use that stack it is corrupt and generates  the Refused/Failure to connect. I have spent over 7 hours with the support center. Nobody seem to know anything about routers. This problem is reproduceable. I'm surprised no one else has had it. 

I have this problem on 2 Windows laptops and 2 Android phones.

Replies

Kudos0

Re: Anytime Norton VPN closes, a short time later I get "Refused to connect"

Posted: 20-Feb-2022 | 5:43AM · Permalink

What make and model is the router? How old is it?

You might try replacing the router with one borrowed from a friend or neighbor. That way you might be able to eliminate the router as a cause. Routers can and do go bad just like any other piece of electronics. You might also try using the VPN on public wifi and seeing what happens when you turn the VPN off. You said it happens on your laptops and android phones.

If the problem is reproducible on another router or on public wifi then you can definitely point to Norton VPN as the cause.  

Kudos0

Re: Anytime Norton VPN closes, a short time later I get "Refused to connect"

Posted: 20-Feb-2022 | 8:02AM · Permalink

The Norton VPN resides on your computer or mobile device. There is nothing added to the router. 

Is there a specific site you are trying to access when Chrome produces the 'Refused to Connect' message? Next time you get the message, try going to another web site to see if you still get blocked.

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