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Kudos0

Anyway to keep Norton AV or IS from deleting files? How does quarantine work exactly?

I used Norton Antivirus for a year.  It seemed good but I never had a detection. In options, I found no way to make sure NAV would never delete a file.  I could only find an option of being asked how to handle low risk threat detection.

That never made me comfortable.  I am/was worried that if a false positive, NAV might delete a system or program file in which case I would need to repair or re-install O/S or program. 

Since my subscription ended a month ago, I have been using Avast 8 Free which allows me to set all detections to "Ask." That makes me feel more at ease with the program.

Is there a way to do that with Norton?   Or perhaps Norton does not really ever delete anything, and only sends stuff to quarantine.  

Basically, what I am asking: is there anyway to keep Norton from deleting ANY detections, or would Norton delete some threats with no way to recover the file? 

Replies

Kudos0

Re: Anyway to keep Norton AV or IS from deleting files? How does quarantine work exactly?


9nines wrote:

I used Norton Antivirus for a year.  It seemed good but I never had a detection. In options, I found no way to make sure NAV would never delete a file.  I could only find an option of being asked how to handle low risk threat detection.

That never made me comfortable.  I am/was worried that if a false positive, NAV might delete a system or program file in which case I would need to repair or re-install O/S or program. 

Since my subscription ended a month ago, I have been using Avast 8 Free which allows me to set all detections to "Ask." That makes me feel more at ease with the program.

Is there a way to do that with Norton?   Or perhaps Norton does not really ever delete anything, and only sends stuff to quarantine.  

Basically, what I am asking: is there anyway to keep Norton from deleting ANY detections, or would Norton delete some threats with no way to recover the file? 


Hi,
Currently how Norton handles threats is controlled by Norton. This would include false positives until they are confirmed by Norton.

The 'ask' option is only available after the file is on your hard drive. In some cases that is all that is needed to allow your system to become infected. The possibility of operating system files being deleted out of hand is slight. I say this because nothing is impossible with computers, programmers and users.

If you have not done so please do run the Norton Removal Tool to remova all traces of the program which could conflict with your new security software

www.Norton.com/nrt

We'll be here when you need us. Til then

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Anyway to keep Norton AV or IS from deleting files? How does quarantine work exactly?

I understand your qualification that things can happen, but leaving that off the table a moment, as far as the logic of Norton, if a file, on your hard drive, is suspected by Norton, is Norton supposed to ALWAYS put backup of the file in quarantine?

In other words, besides programming snafus/bugs/etc., should a user always be able to recover a file in Norton quarantine that was deleted from that user's drive?  

Or are there some cases where Norton, by is intended programming (again disregard bugs/sanufus), will delete a file, on a user's harddrive, with no plans for recovery? 

Kudos0

Re: Anyway to keep Norton AV or IS from deleting files? How does quarantine work exactly?

I found this message thread: http://community.norton.com/t5/Norton-Internet-Security-Norton/Restore-Blocked-File/td-p/334419

A Norton FIghter poster wrote:

"A HIGH risk Sonar detection would result in the file being removed outright with no method of restoration."

 

Is that correct, if Sonar sees something as HIGH risk it will not allow you the ability to recover the file?

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