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Kudos0

App Lock: Unlocked App keeps relocking

I'm having a problem with Norton App Lock. A few months ago a used the app lock to password a few apps for a few weeks. I then removed the lock. One of the apps keepa relocking after a week or so and I keep having to unlock it again and again. This has been going on for months now. Why won't the app stay on the unlocked setting? Why does it keep switching back to locked o its own almost weekly?

Replies

Kudos0

Re: App Lock: Unlocked App keeps relocking

Which app is giving you this issue?

You say you removed the lock. Are you saying you went into Norton App Lock and removed the check mark beside the apps you had locked? If so, start by restarting your device and see if that helps.

If that does not help, go back into App Lock and reset the lock option for the apps in question. Run the apps and unlock them. Then go back into App Lock and unlock those apps again and restart your device and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: App Lock: Unlocked App keeps relocking

I'm sorry to high jack this thread but I currently seem unable to start a thread (as a new user possibly)

My Norton Lock App is currently not allowing me to reset my pass code using the associated email password. When I enter the password to reset my pass code Norton App Lock simply says its the wrong password.

It isn't. 

I've verified its correct by signing in to the email account. I've tried changing the email password but the App Lock still insists its incorrect.

Kudos0

Re: App Lock: Unlocked App keeps relocking

The app is Reddit. I've completed those steps preciously to no result. This seems to happen after a week or so, after unlocks and resets and more. Its almost like Norton App Lock keeps defaulting to old settings. Reddit is the only app I'm having this issue with.
Kudos0

Re: App Lock: Unlocked App keeps relocking

I have just installed the Reddit app, and locked it with Norton App Lock. If I understand your issue, if I turn off the lock for the Reddit app, at some time, in your case about a week, it gets locked again with no intervention by you.

I'll let you know what I find.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: App Lock: Unlocked App keeps relocking

Update.

I had disabled the lock for Reddit, and when I just checked now, it was still unlocked. Only about 6 days now. I locked Reddit and tested it did get locked. Now I have unlocked it again. I'll leave it a little longer this time to see what happens.

As I do not use this device that often, so do not use the Reddit app, it would be helpful if you could keep track of just how long it takes for the app to get locked again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: App Lock: Unlocked App keeps relocking

7 to 14 days