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Kudos0

App Norton Secure VPN not working

My Norton Secure VPN upgraded last month on my Android Samsung Galaxy S9+ smartphone.  When I try to open it after the "Agree & Continue" screen, a message appears stating that the app is setting up the Norton account and never gets past that point but just continues to "spin".  I have uninstalled and re-installed this app twice and re-started my phone both times and the app still doesn't work.  How can this be resolved?

Replies

Kudos0

Re: App Norton Secure VPN not working

What Android version do you have?

When you uninstalled Norton VPN, did you remove the app data before the removal, and restart your device before reinstalling?

Others have seen this issue recently, I'll escalate your thread also.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: App Norton Secure VPN not working

I have renewed my Norton Premium version which includes WiFi Privacy included. Installed the app in my mobile and tried but the app is using my Google account instead of Norton Account. And is asking for credit card.

I wonder why it did not use the Norton Account and uses device default gmail.

Kudos0

Re: App Norton Secure VPN not working

Did anyone ever figure out a solution to this problem? I tried clearing data/chache reinstall. Clear cache partition on android. It workes fine on samsung s5, but does not work on s9+

Kudos0

Re: App Norton Secure VPN not working

sundar1301:

I have renewed my Norton Premium version which includes WiFi Privacy included. Installed the app in my mobile and tried but the app is using my Google account instead of Norton Account. And is asking for credit card.

I wonder why it did not use the Norton Account and uses device default gmail.

Sorry for the late reply. When you open your NMS app, tap on the three bars at the top left of the screen. Then tap on Sign In. Then sign into your Norton Account to activate the full version using the Norton Premium subscription.

Things happen. Export/Backup your Norton Password Manager data.

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