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App Prompted New Vault and Now Old One is Gone
I just downloaded the Norton Mobile Security App. I used my normal Norton login and password (for my main account), and followed the instructions. My vault, which I've had for years, didn't show up in the vault list. So, the app said to create a new vault, and then you could merge the two later online. Just to be clear, my vault password was never entered because I was never prompted for it. A link to my vault never appeared.
I created a new vault, thinking that one would be on my phone separate from my computer vault, and like the app said we could associate the two together.
When I got back to my computer, my 200+ logins were gone. I also was prompted for my phone vault password rather than old vault password. It wouldn't accept my original vault password.
I went round and round for an hour with Support, and they are telling me that I forgot my password and reset my vault. I am saying no, that your app told me to do something, I followed your instructions, and now all my logins have been deleted.
Can someone understand and help me with this?