Please Sign In with Norton Account to Ask a Question or comment in the Community
Product Announcement: Norton Security 22.23.4.6 for Windows is now available!
I am getting this virus message and am unable to determine what to do. I saw a similar posting and thought you could give me some advise.
Infected file could not be repaired. Archive restored.
I don't understand why an infected file was not either repaired, quarantined, or deleted. Why would it repair an archive which has a problem?
Thanks, susan.
Posted: 11-Dec-2008 | 3:37PM · Permalink
Norton AntiVirus uses Stuffit Engine to expand archives (compressed files). If you have selected the option to scan compressed files, Norton AntiVirus first decompresses the compressed files using Stuffit Engine and then scan the content of that archive. It compresses the archive again after completing the scan.
The error you are receiving can be caused if Norton AntiVirus fails to repair an infected file within a compressed file (archive). After the repair failure, Norton AntiVirus has compressed the file again. There can be various reasons for this failure such as file access permissions, corrupt archive or Norton AntiVirus not having definitions for the virus infection found.
I suggest you to run LiveUpdate to have the latest virus defs and then run scan.
--Vinod
Posted: 18-Dec-2008 | 12:42PM · Permalink
Well, my error message on the main screen has now changed and mentions something about a vulnerability being blocked.
Why? I have no idea. And what vulnerability? Again, no idea.
Obviously, this is a half-baked program and should have never been released at a retail price.
If there were true product support, someone would have given me an official response on what was happening.
Posted: 18-Dec-2008 | 1:56PM · Permalink
I think, there is a option to see the details just below that notification in the main status window. If not, click View History and see the details about the vulnerability which is blocked.
--Vinod
Posted: 20-Dec-2008 | 11:01PM · Permalink
trubey wrote:I am getting this virus message and am unable to determine what to do. I saw a similar posting and thought you could give me some advise.
Infected file could not be repaired. Archive restored.
I don't understand why an infected file was not either repaired, quarantined, or deleted. Why would it repair an archive which has a problem?
Thanks, susan.
Hi Susan,
I'd like to take a crack at shedding some light on this perceived problem which is, in fact, no real concern. What this message likely refers to is zip or rar type files that you have downloaded which for some reason have become corrupted or are incompatible with Mac OS. When you try to uncompress these files you'll see what I mean as it is unlikely you will be able to play or open them. At that point, in the unlikely event they did contain a real virus, Norton Av (and/or your Mac OS) would catch it. I often get these messages, and it invariably refers to an archived file that was corrupted on d/l (try a re-download) or is incompatible with Mac OS.
Bottom line, enjoy your Mac. Norton AV and Mac OS are looking out for you!
Posted: 21-Dec-2008 | 10:33AM · Permalink
hey Trubey-
This is a known bug. We are working on a patch. here's the deal:
1 - most likely, not a virus, but if it WERE a virus, and you have Auto-Protect turned ON, then when you would de-archive the file, we would scan it for viruses, so this is not a security problem
2 - but it is a bug--for some reason we are having a problem with a specific type of file and not showing the location. we JUST released Norton Internet Security 4 for Mac, so we have been really busy, but the bug is open to development and we are going to fix it. I will post here when that fix is up.
Sorry about the inconveninence and thanks for posting--we'll take care of this.
-=mike
mac product manager
This thread is closed from further comment. Please visit the forum to start a new thread.