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Kudos0

Are there any disadvantages buying away from Symantec Store?

Hi All,

Subscription renewal due in 7 days, just found a site where you can buy much cheaper than renewing subscription from Symantec store, this is for NIS 2010 3PC license. When I bought last year, I paid extra 5 pounds for ongoing download protection, but would I still have full back up from Norton?

Replies

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Hi All,

Subscription renewal due in 7 days, just found a site where you can buy much cheaper than renewing subscription from Symantec store, this is for NIS 2010 3PC license. When I bought last year, I paid extra 5 pounds for ongoing download protection, but would I still have full back up from Norton?

Accepted Solution
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Hi brummie


brummie wrote:

Hi All,

Subscription renewal due in 7 days, just found a site where you can buy much cheaper than renewing subscription from Symantec store, this is for NIS 2010 3PC license. When I bought last year, I paid extra 5 pounds for ongoing download protection, but would I still have full back up from Norton?


If it is a reputable place to buy then go for it. You will still get full support as a Symantec/Norton user.
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

I always buy a boxed version at prices cheaper than the vendor route.

Lets be careful out there !
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Thanks to you both for your input. I will mull it over a bit as I have a week to renewal deadline. I just wish Symantec would drop their prices a bit to cut out this hassle of shopping around. Have a good day all.
Kudos1 Stats

Re: Are there any disadvantages buying away from Symantec Store?

Defintely buy the best price you can provided the source is reputable.

But note that if you renew your subscription on line then the new period gets added onto the unexpired portion of you subscription whereas if you buy outside and install or use the KEY to renew your existing installation then it wipes out any unexpired portion and you just get what you just bought.

In your case just wait until the last day and apply the new KEY then.

Are you still running last year's 2009 or did you upgrade to 2010 -- you are entitled to do this free during an unexpired subscription.

If you are still on 2009 you but your definitions etc are uptodate your best way to upgrade is to download the complete installation file, if you have a high speed connection:

New NIS 2010:  Click on this link NIS 2010

This is a complete 81MB file all in one piece that you can save to your hard drive / CD / thumbdrive in case you need it again and can't e on line.

You can install from the Norton Update Center which uses a Download Mananager, which may be good if your connection is unreliable, and then downloads and installs NIS but although it does save the installation setup for future use it does so in a not very user friendly way and difficult to save off the hard drive unless you know exactly how to find it and do it!

Hope that helps.

Hugh
Kudos1 Stats

Re: Are there any disadvantages buying away from Symantec Store?

Thanks Huwyngr,

The site offers download which is good by me as I live in Cyprus, three licence package and you can re download as many times as you need, I shall need to reinstall on two pc's after the Windows 7 upgrade.

If I do buy from there then I shall leave till last day, I also already use the NIS 2010 version.

My only concern for buying elsewhere was the ongoing support if I had probs with downloads etc. I realise that you still get the full backing from Symantec but I always refer to these great forums as they are so helpful and informative. Many thanks for your input.

Kudos1 Stats

Re: Are there any disadvantages buying away from Symantec Store?

One thing to watch for -- even if you are satisfied that the site is not a scam -- is that you are not buying a non-retail package such as OEM since I believe some or all of these do NOT rank for free upgrades to subsequent versions -- like 2010 to 2011.

I have bought and used OEM versions (now called System Builder versions by Microsoft) of Windows with no problems with Microsoft and I know of US Sources of physical copies of Symantec software that is labeled OEM but I don't know this but I'm surprised that anyone other than Symantec itself (ie Norton Store = Digital River or regional equivalents) licitly offers downloadable versions of Symantec Software. If it's not licit then you may find that the Symantec activation system will not accept it and so it will time out after, is it 7 days? Have you dealt with them before on Norton?

Yes, I remember now that you are now in Cyprus. Sub-tropical sunlight is so wonderful as we know in Florida ... a little bit south of you!

Hugh
Kudos1 Stats

Re: Are there any disadvantages buying away from Symantec Store?

I think you may be right about upgrading for free to newer versions! I have had niggling doubts about buying elsewhere other than from Symantec, I read some of the small print and they say once you activate the licence key you aren't entitled to a refund, but I am sure if there were problems then you could get one. I couldn't find any info about that you mentioned.This site also offers other well known security software. I shall look into this a bit more. I think they use Paypal for their payment facility.

We still have the hot weather here, about 35 degrees today and to think it's mid Oct! Another month and the Oranges will be ready, looking forward to that. Have a good one in Florida. 

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Welll I hope you will stick with Norton! Is there nowhere local selling off 2009 3P cheap in the retail disk version since you can use that KEY to exten your 2010 installation. Or even buy it from the UK from an online supplier -- Norton does not want us to give names in order not to upset their other retailers but they certainly exist since others have posted here about doing it without giving the names involved.

Perhaps you can get them to say that the copy the sell you will rank for updates to later new versions and not just for definition updates -- those you do get and fixes and so on, as long as it is legitimate even if no-retail, so if the price differential is enough it may still be worthwhile. Then you do have some comeback on PayPal if Norton says it is not.

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Check out the deals on NIS 2007/2008/2009 on Amazon.com, it's a safe place to buy as all the shopping cart stuff is done by Amazon and you can get a copy of NIS 2007 for pennies which you can upgrade for free to 2010.

Thats the cheapest way of getting NIS 2010.

_____________________________________________________________________Microsoft Security Essentials 1.0 - Windows 7 Ultimate x64 RTM (Build 7600)Uninstalled NIS 2010 due to the unfixed IPS driver issue - network has never been faster!
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

The OP wants to download, he says.

There are plenty of highly reputable sources for retail packages and at even lower prices than Amazon if you take advantage of rebates and discounts that many stores are offering. I see NAV 2010 1PC for $9.99 and NIS 2010 3PC for $29.99 and this is not OEM but normal retail boxed copies.

You do have to be careful wherever you shop since even on Amazon you can find yourself being directed to third party sources and if you follow up the cheapest price for new it is a single user 1PC OEM version although you start on a 3PC  retail page.

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


metalhead82 wrote:

Check out the deals on NIS 2007/2008/2009 on Amazon.com, it's a safe place to buy as all the shopping cart stuff is done by Amazon and you can get a copy of NIS 2007 for pennies which you can upgrade for free to 2010.

Thats the cheapest way of getting NIS 2010.



eBay is even cheaper most of the time.
~ How do I un-overwrite all my data? ~
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


Boofo wrote:

metalhead82 wrote:

Check out the deals on NIS 2007/2008/2009 on Amazon.com, it's a safe place to buy as all the shopping cart stuff is done by Amazon and you can get a copy of NIS 2007 for pennies which you can upgrade for free to 2010.

Thats the cheapest way of getting NIS 2010.



eBay is even cheaper most of the time.
Hmmm, eBay....no thanks, I like my products to arrive.
_____________________________________________________________________Microsoft Security Essentials 1.0 - Windows 7 Ultimate x64 RTM (Build 7600)Uninstalled NIS 2010 due to the unfixed IPS driver issue - network has never been faster!
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


metalhead82 wrote:
Hmmm, eBay....no thanks, I like my products to arrive.

To each his own. I got a boxed version of NIS 2009 5 PC license for $14 USD. I also just got a Norton 360 2-year 3 PC license for $25 USD. It has been a few years since I got taken from someone on eBay.
~ How do I un-overwrite all my data? ~
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

I did find some good deals from UK stores but unfortunately they don't ship abroad. The one I mentioned in my earlier thread was the one and only one that offered downloads (Only) and that was why I was asking for advice, if I was in the UK then I wouldn't have a problem with buying boxed versions. This deal I was talking about was for just under 30 pounds for 3 licences of NIS 2010 but I have to ask myself is it worth the saving of around 15 quid if there is the remotest chance of there being problems later. What happens when I reformat and install Windows 7 and this company say I have used up all 3 licence's? Currently I have two pc's running NIS.

I still have a few days left to decide which option to take, again many thanks to all you good folks out there for your interesting and helpful input. 

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

I think you've hit the nail on the head if that is all you are saving. I ask myself exactly the same question about shopping on eBay -- I used to do it when IBM had their own store there where they sold especially Thinkpads at extraordinary prices with the full new backup (and they were new not refurbished) but when it is an unknown to me source and especially if it is an individual no matter how many good reports they may have then I ask myself is it worth the hassle .... ?

You've been around here a while I know and you must have seen how good the Customer Support Chat line is (no matter what experiences people may have had with the technical support) you know that Symantec back what you buy from them or from authorized outlets. (Including a 90 day money back warranty even if you have opened the box and installed the software! And the retailers are required to support this too and if for some reason there is a problem then Symanteac will take their place)

An example of this recently was posted here where someone complained that when they renewed their 3PC version of NIS they found the KEY they were sent worked only for 1 PC. Rage and Horror! But she got onto Online Chat for Subscriptions and they not only fixed it on the spot but apologized and added 90 days to her subscription! Can't guarantee that so don't try it unless you have to although my Grannie did use to say that "Them as don't ask don't get" <s> Well actually her grammar was bettter <g>

Do let us know what you end up doing please. I think I gave you the URL for the direct download from Symantec of the full file for installing NIS 2010?

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Hello again huwyngr,

I will get back when I renew and let you know which route I take, but it will most likely be the Symantec one again! It is the safest option and what with having to later reformatting 2 pc's and then installing Windows 7, I don't want any other hassels like I explained in my earlier thread. I haven't had much in the way of issues this past 12 months and long may it continue.

Will write back in the next few days either way.

Take care.

Mark

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Well I'll be buying boxed retail from now on after buying online from the Symantec Store the "Norton Internet Security 2010-30 Day Opt-out Trial" I noticed my credit card was debited on the day (I didn't at the time think much of it), sure enough 30 day's later I was billed again!. All up $140 aus for 1 license 3 PC's. I'm taking this up with Symantec but I'm finding hard to know where to start as all of my email receipts are generated with "no reply". Any ideas?Message Edited by L00se on 10-18-2009 02:00 PM
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Something is obviously wrong with the system since this is not the first time that I've seen such a report; you should be able to get the free 30 day trial without having to register the credit card although when I first tried downloading a free trial version (before 2010) I got this and aborted the connection.

Here is the way to deal with this kind of problem -- don't use email or phone use the ON LINE CHAT:

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Since you appear to be in the Australia region of Symantec begin from the equivalent page on the website you normally get. By using the change country link on the above US page I think this link is the one you want since it is on the Australia & New Zealand website:

http://www.symantec.com/en/au/norton/support/contact/contact.jsp?pvid=cs 

Please let us know how you get on.


I posted the above not to delay but I've just followed the route on the au website which is what I reached by selecting Australia and by selecting Download at the top of the main website page it took me to:

http://www.symantec.com/en/au/norton/downloads/index.jsp 

where I selected Australia here:

Free Trialware

Try our products for 15 days before you buy.

that took me to this page with several products listed 

where I selected Norton Internet Security and Try Now and got taken to a page


Norton Internet Security 2010 30 Day Trialware 

and filling in my name, email address and leaving the country as Australia it took me straight to the download ftp site which is the location we normally give people!

So I think something hiccuped or perhaps you ended up in the store and not at the free site.

Do please use the ONLINE CHAT and explain what happened and they will either cancel all the charges or if you want to keep the product (make sure it is the 3PC version or the 1PC version according to what you want) they will refund the extra charge. I'm sure they will apologize and if you smile nicely and ask gently perhaps they might add some time to your subscription!

Again please let us know what happens.

Message Edited by huwyngr on 10-18-2009 06:04 PMMessage Edited by huwyngr on 10-18-2009 06:04 PM
Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Thanks Huwyngr, I used your link & had to use the email option as I'm pressed for time. I let you know how I get on.

Regards L00se

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Please read my addendum.

I'm sure it will be sorted out and I have flagged your message for Symantec Staff to look at in case there has been a system fault.

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


brummie wrote:

Hi All,

Subscription renewal due in 7 days, just found a site where you can buy much cheaper than renewing subscription from Symantec store, this is for NIS 2010 3PC license. When I bought last year, I paid extra 5 pounds for ongoing download protection, but would I still have full back up from Norton?


Wow, have you generated a lot of controversy!

I have been purchasing online from all sorts of sites for years and years and years.  I have not once been ripped off.  Ebay will protect you as will Paypal - if you don't get what was described, you get a refund.

Third-party linked sites are almost always verified by the original referring site, such as PriceGrabber.  All these companies have reputations to maintain; they deal in the millions and millions of dollars; and they come down hard on any company trying to use their site to launch a scam.

Often, you will find your own credit card company will back you in the event you were cheated.  Being able to offer a credit card option (other than through third party provider like Paypal) takes a lot of applying and verifying of your company.  Mastercard doesn't just give someone the option to collect money; and they have the ability to go after anyone who has violated their contractual obligation.

By the way, if you are worried about someone misusing your credit card information, you have two good options:

1.  Use Paypal which only acts as a gobetween and doesn't provide account information to the recipient.

2.  Set up one of those one-time-use options which all credit card companies offer.  You get a number from your CC company that you can use once with one retailer and which cannot be used again.

Good luck

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

mijcar,

I don't disagree with anything you say but the downside is the hassle if anything does go wrong. I don't want to open a PayPal account -- I get enough spam saying my PayPal account has a problem and I need to confirm all my access details and life history when I don't have one!

I don't want to have to argue or even complain to PayPal or the BBB or get onto my credit card company -- I have had my card replaced once last year after getting a call from the CC company checking if I had made charges in Virginia and withdrawn from an ATM in Canada on the same day. I then had to notify anyone whom I'd authorised to charge subscriptions to it that the card number had changed and check with the Credit Reporting companies to make sure that nothing had gone wrong there.

For me life is too short to save 5 or 10 dollars or pounds on a product that I place dependence on and which could be infected or non-operational. It doesn't matter if everyone else has had good experiences -- it's like with computers: it's not if something goes wrong; it's when something goes wrong ... aka Murphy's Law.

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


huwyngr wrote:

mijcar,

I don't disagree with anything you say but the downside is the hassle if anything does go wrong. I don't want to open a PayPal account -- I get enough spam saying my PayPal account has a problem and I need to confirm all my access details and life history when I don't have one!

I don't want to have to argue or even complain to PayPal or the BBB or get onto my credit card company -- I have had my card replaced once last year after getting a call from the CC company checking if I had made charges in Virginia and withdrawn from an ATM in Canada on the same day. I then had to notify anyone whom I'd authorised to charge subscriptions to it that the card number had changed and check with the Credit Reporting companies to make sure that nothing had gone wrong there.

For me life is too short to save 5 or 10 dollars or pounds on a product that I place dependence on and which could be infected or non-operational. It doesn't matter if everyone else has had good experiences -- it's like with computers: it's not if something goes wrong; it's when something goes wrong ... aka Murphy's Law.


I grant you all of that except your reading of Murphy's Law, which clearly states -- in other words than mine -- that the universe will get you no matter what you do.

So, why not save a few bucks while waiting for the lightning to strike?  

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

I agree with your previous assessment. eBay has been good for me. It has been years since I had problems with it and that was only because it was new at the time and didn't have the checks in place to help you if things went bad. They have weeded out a lot of the riff-raff from olden days.
~ How do I un-overwrite all my data? ~
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


Boofo wrote:
I agree with your previous assessment. eBay has been good for me. It has been years since I had problems with it and that was only because it was new at the time and didn't have the checks in place to help you if things went bad. They have weeded out a lot of the riff-raff from olden days.

Very true.  And if you look at a seller's rating, that will tell you how serious they are; and consequently how reliable they are.  It takes a long time to work up to a high good rating -- no one wants to lose it by scamming a buyer over a few bucks.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos1 Stats

Re: Are there any disadvantages buying away from Symantec Store?

Hi there:

What an extensive thread!

I just simply shop around at various online and brick-n-mortar retailers that I absolutely trust.

Additionally, please see this link.

Message Edited by Plankton on 10-18-2009 09:46 PM
      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


mijcar wrote:

I grant you all of that except your reading of Murphy's Law, which clearly states -- in other words than mine -- that the universe will get you no matter what you do.

So, why not save a few bucks while waiting for the lightning to strike?  


I already live in "the Lightning Capital of the World" ......

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?


Plankton wrote:

Hi there:

... Additionally, please see this link.

That link is seriously outdated for a source like Widipedia and has almost no validity for contemporary retail.

Most chain stores today will return nothing at all under any circumstances if the item has been opened; and especially not if the package has been opened.  This is truly the case with software.  A friend brought a copy of QuickBooks to update her Quicken program.  She paid full retail.  After installing the software, she was informed that this product was for new users only and she would not be able to import data from Quicken.  She returned to Office Depot and attempted to get her money back as the salesman had told her she could do.  She had the receipt and only three days had elapsed.  The store manager informed her that since the product had been opened, she would get neither a $200 cash refund nor credit to purchasing the right product (even more expensive).

This attitude is all pervasive in the current economy.  She could have bought three copies of the product (it was near the end of the life of this version) on Ebay for that same $200.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

huwyngr, I got onto Symantec online chat & they were very good admitting that sometimes they have problems with the opt-out trial charging immediately & then charging again at the end of the trial. I'm getting a full refund, very helpful.

Thanks L00se

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Hi mijcar,

I thought after a couple of posts this thread was 'done and dusted', but yes it's gone on a bit longer now, that's the fun of these forums, you find out all sorts of interesting snippets.

I'm not too concerned about the use of my credit card, I'm a bit dubious about getting the software from a third party site! I was asking what if I have problems with re downloading from them and then where would I stand with Symantec. The site says unlimited free downloads of the software etc. You have to think in these circumstances is it worth the saving against the possibility of getting probs further down the line. If it was a straight forward purchase of a boxed version I wouldn't have any issue with that, just buying the download makes me think a bit!

Anyway, mijcar, thanks for your help. Have a good one.

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

mijcar

Again <g> I don't dispute what you say but in the case of Norton Products Symantec offer a 60 warranty for a full refund on their Consumer products whether or not opened or used.

I picked this from the Licence agreement for NIS 2010

 

5. Sixty (60) Day Money Back Guarantee:

If You are the original licensee of this copy of the Software and are not completely satisfied with it for any reason, please make no further use of the Software and contact Symantec Customer Service, using the contact details set out in Section 10 of this License Agreement, for a refund of the money You paid for the Software (less shipping, handling, and any applicable taxes except in certain states and countries where shipping, handling and taxes are refundable) at any time during the sixty (60) day period following the date of purchase.

It was my understanding that aurhotized Norton retail outlets had to observe this but I can't find a reference to this at the moment.

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Great news -- maybe it's the Australian site but it's ages since I followed a free trial link and got asked for my CC details. If it happens again I'd abort and use a different link, as my message showed.

BTW I did get an email from Norton telling me where to download from but of course I didn't.

Hugh
Kudos1 Stats

Re: Are there any disadvantages buying away from Symantec Store?

Not to argue with you, Huw, but to add further to the education of those using these boards:

1.  I believe the 30-day refund is for purchases through the online store.  And even if it is meant to apply to retailers, we are back to the same endless hassle you were trying to avoid.

2.  And in response to Brummie's concern about "unlimited" downloads:  The number of downloads is irrelevant.  The game has changed these past two years.  It is the activation code that is important and that makes the product work.  There is an interaction between installed product, activation code, and online registration that allows the product to work and limits the number of installations.  Unlimited downloads only makes it easy to start an installation if you have lost the original installer or you have a defective CD.  Essentially, Symantec offers unlimited downloads through its "update" sub-site.

I think among us posters we have made clear the following:

1.  If you want the capacity of full and almost immediate refund plus almost instant access to your product and you don't mind paying the highest price, then the online retail store is the way to go.

2.  If you want the box and a CD and a reasonable savings and aren't in a hurry, wait until one of the local retail outlets offers a special on the product you want.

3.  If you want a higher savings, still want a box and a CD, and are willing to wait, do an online search from a site such as Pricegrabber and go with the company that you recognize and which offers a good deal.

4.  If you want the maximum savings and are willing to take the small risk of losing that amount, try Ebay or some of the unrecognized sources you'll find using Pricegrabber et al.  You don't need to worry about malware because you don't need to use the disk they may or may not send you.  Simply download the update available from Symantec and use the key that comes with the product (which, btw, can be sent you by email).  Of course, as noted elsewhere, this will increase the odds that you will make someone's spam list.

If I've left anything out, please feel free to add it on.

Message Edited by mijcar on 10-19-2009 10:53 AM
mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Well, I have finally renewed my subscription, but what a nightmare it turned out! I tried using my debit visa card which I used last year and it wouldn't accept? Tried my normal credit card and same thing? Because we live in North Cyprus, our post code is a Turkish one  as our mail gets routed via there. Kept getting highlighted to change on the form you fill in. I decided to chat with Symantec about what to do and told them I had last years order in front of me with the same addy on it! The chap then said he wanted to remote access my pc and to go to another web site (Gave me another site page to open) but I decided to terminate, just a bad feeling.

I was sitting there wondering what the hell to do next and tried pressing the 'Express Renewal' button on the NIS interface. This redirected me to a Turkish language page, (As I said, our locale is Turkey) I'm not too bad with the lingo, filled the thing in and all went ok from there. I even saved about 5 pounds into the bargain.

I checked both pc'c by this time and both of them now show the extended period of subscription.

I had to enter my  serial no. when I looked at my 'Norton Acc't' because I used a different card from last time, now everything is updated as it should be. I'm off for a drink........

Message Edited by brummie on 10-20-2009 03:52 PM
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Hi brummie

Please use the edit feature in message options to the right to edit out your post code. It is not a good idea to post personal info no matter how small they may be.

I'm glad you finally got this one sorted out and all is working well.

Thanks

Message Edited by mdturner on 20-10-2009 01:45 PM
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

I just did it but it isn't a problem because it pertains to everyone in this country, it is the country's post code. I just hope I don't have to go through with all that again. I have bought loads on line and never really had any difficulties like this before. I may even consider to keep the auto renewal going this time!

Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Why in the world would they need remote access to your PC for an issue like this? You're right, that does sound fishy and should be reported somewhere.
~ How do I un-overwrite all my data? ~
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

Lot's of places won't accept Debit cards, I guess because there might not be anything there by the time their PC talks to the DC computer and .....

I'm glad you resolved it. Certainly odd about wanting to access your PC -- sounds more like you got Technical Support and not the support for Subscription related matters ..... I would have thought they would be different.

Hugh
Kudos0

Re: Are there any disadvantages buying away from Symantec Store?

What baffled me was that I was looking at the order from last year and I used exactly the same address? Then they refused my normal credit card, but both times the problem was with our post code as I explained. When I finally got accepted I notice on the invoice that it's Symantec.tr@digitalriver so why do the same people block and then later accept. Crazy.

Anyway, I'm very happy I have this sorted now so once again, thank you all for showing your kind interest and all your helpful advice which was greatly appreciated.

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