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asoelnch.exe wont stop, cant be stopped, eating 50% CPU
I am new to forums. Tried to find a "post' button but could not and could not find help on that so I am starting this thread. Please excuse if inappropriate.
I am attaching the saga I have been going through with Norton support. Three separate chat attempts for fixing. 1st person said asoelnch.exe was not Norton and did not know what it was.
I was able to get support email address from 2nd person. Attachment is email I sent. As noted in email I understand my machine is old and XP is defunct. But I expect Norton to work properly. It did until about 6 mos ago more or less. Have new PC with 8.1 and will be going to WIN 10 but I need the existing PC to work correctly during lengthy migration process.