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Kudos1 Stats

Auslogics Products are both very good, and harmless to users

Norton detects Auslogics products in the risk signatures 'PUA.DiskDefrag' and 'PUA.BoostSpeed'.  Neither the DiskDefrag nor BoostSpeed products are 'malign' in any way - this is 'overkill', plain and simple, and it creates difficulty for users to download, install and use these otherwise fine products, both the free and paid versions. I realize consumers have demanded more aggressive blocking and detection of any installers that contain offers of other products - but so long as they have clear 'decline' or "opt out" options, a user has to be brain dead to not uncheck the box, click 'decline', etc., and proceed to install a clean program that is absent of all viruses and malware!

Shame on you guys for not exercising more discretion, choosing to flag harmless and useful programs under the generic banners of 'PUP', 'PUA', etc.  As others have testified here, it is a bear trying to get your security products to let them use SOFTWARE THEY WANT and that is absolutely HARMLESS to their machines.  Uggh .. sorry for a critical post but I for one am weary of excellent security products like MBAM and Norton trying to play "big brother" for me. 

Any reasonably intelligent user can use these programs, both free and paid versions, without risk of 'infection' of any sort.  Why not focus on the REAL bad guys and leave harmless and useful utilities like Auslogics products alone?  Please?  Auslogics puts out some of the very best such products on the market, imho.  It's a shame their distribution of even the free versions of these products is hindered by unnecessary and irritating 'detection' as malware - which is NOT malware at all; and NOT harmful to the user in the least. 

Thanks for letting me vent and, no offense intended the Norton or MalwareBytes' Staff - or the authors of any other Antivirus, AntiMalware products that indulge in these false 'detections' of useful products like those of an excellent company, Auslogics. You should focus on the malware that poses a real threat to the user, imho ..

Replies

Kudos1 Stats

Re: Auslogics Products are both very good, and harmless to users

If you believe a file has been mistakenly detected, you may submit a dispute at https://submit.symantec.com/false_positive/.


Items rated as a PUA - which does not mean malware. A PUA can download and install other software that might turn out to be, indeed, malicious. However, PUA can be installed at the user's discretion. The signature detection is to bring the file to the user's attention.

What some users consider a PUA, other users will not; what one AV company rates as a PUA, another will not.

In general, be more vigilant and discerning. PUAs in particular usually install with your consent, and your consent can often be implied when you take shortcuts like a default installation, fail to read all the installation options presented, fail to read Terms & Privacy & EULA.
 

Kudos0

Re: Auslogics Products are both very good, and harmless to users

thank you for your swift reply, I gave you a kudo. :)

Problem is, Norton often requires the user to reboot before he can go into "recent history" and "resolved risks" or the quarantine to retrieve the file.  I learned the easiest way was to go into the Settings and make exclusions for both those risk signatures, PUA.BoostSpeed and PUA.DiskDefrag - that way, all the different means of detection, in Autoprotect and Quick Scan, Sonar, etc., will ignore these free and paid programs.

Kudos0

Re: Auslogics Products are both very good, and harmless to users

randybell2:  I learned the easiest way was to go into the Settings and make exclusions for both those risk signatures, PUA.BoostSpeed and PUA.DiskDefrag - that way, all the different means of detection, in Autoprotect and Quick Scan, Sonar, etc., will ignore these free and paid programs.

Yes. 

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