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Kudos0

auto-protect blocked trojan horse

Hello,

Got this message 2-3 times on random sites.

OS - Vista

AV - Noton, virus defs are latest

Also got this message at startup : "program blocked at startup - microsoft system configuration utility"

Please advise.

Thanks in advance.

Replies

Kudos0

Re: auto-protect blocked trojan horse


Also got this message at startup : "program blocked at startup - microsoft system configuration utility"

Please advise.

Thanks in advance.


Do you see this message everytime you start your computer ?

Kudos0

Re: auto-protect blocked trojan horse

 Hi,

Yes, get this message everytime (since yesterday).

I checked the following

SupportSoft sprtcmd present in system configuration -- startup

Registry location for this has the following entries:

---------------------------------------------------------------

"C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
"C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
%ProgramFiles%\Windows Defender\MSASCui.exe -hide


MSConfig ---   Getting an error when I doublick on the entry "Error reading the value's contents"

---------------------------------------------------------------

Regarding the trojan alert,  did not see it today. Not sure it is waiting for a suitable time, or there is someone trying to hack.

How do we check this, Norton AV says everthing is fine. Online Kaspersky did not find anything.

Thanks.

Kudos0

Re: auto-protect blocked trojan horse

Hi smart000,

It is most likely that Norton's auto-protect blocked the download of a (drive-by) Trojan on your computer. To dig deeper into this issue, from the Norton product's console click on 'History' or 'View History' depending upon the version of your product. In the history locate the event which states - "Trojan Horse detected by Auto-Protect"

Once found, select the event and click on 'More Details', and then click on 'View' under Risk Details. Under the 'Details' tab you'll see the file which was blocked by Norton. What file is it? Note that location of the file into this forum.

Thanks

- DesiT

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