Auto-Protect not working?

Hi @Black Desert,

I've sent you a private message requesting logs and memory dumps for further investigation via the forum.  Please check it when you get a chance.Thanks

Hi @Off Trax,

Sorry for the trouble, Could you please post a screen shot of the error message. I have sent you a private message requesting for logs for further investigation.Please check it when you get a chance  Also, are you getting any error code post system restart? 

I have windows 8 on a laptop all to current windows updates.

This keeps happening. Auto protect switches off by itself.

I use the Norton tool to remove and install and 5mins later off it switches,

Used a chat session he took over my pc after about 30minutes he just gave up and left me without any antivirus software.

Since then I have re installed but get this error!!!

Not good enough!!!!!!!!!!!

I've had the same problem for over a week with version 27.7.0.76. (YOU ARE AT RISK) HP laptop running windows 8. Will not run scan automatically or manually. Get error code 3038 104. Cannot fix itself. Norton says to reboot. (That fixed it for a few minutes once.) If that doesn't work run Norton remove and reinstall.  Did that and performed updates until there were no more. Back to version 27.7.0.76. Two hours later I was done! Worked normally for ~1 day. I could do a manual quick scan and I think it did one automatic quick scan. Then the same thing happened again. Could not fix itself and no more scans.

I did Norton remove and reinstall again but this time I stopped updating when I got to version 22.6.0.142 and guess what? Norton is happy as a lark with the older version. Updates are current and I'm protected. GREEN GREEN GREEN. Automatic scans and manual scans are running fine for 3 days now. Obviously Norton has a snafu in their new version of software.27.7.0.76. You can check your version by opening up Norton and clicking "Help" then "About". Been broke a while now, hope they are working through the holiday weekend on this. RED DISPLAYS SAYING YOU ARE AT RISK makes people nervous! I see many posts on this. Windows updates also have been heavy lately also. Frankly I'm surprised they don't have more problems. 

I just posted on another thread on the same topic. Same error messages. HP Windows 7. Try to fix. Won't fix. Go to help...tries to fix and says 'success' but the red cross is still showing. There must be a patch or something for this....?

I've had the exact same issues as so many people have already mentioned. I've been getting two different error codes: 3038,104 and 3035,6. I've used Norton for years. My subscription is current and has not lapsed between renewals. I've tried reinstalling and that doesn't work. When Norton attempts to repair itself, it shows that the installation problem has been resolved, but that only lasts a few minutes -- then to goes back to a red X icon, telling me that I'm at risk. So if this is happening with so many people, I'm assuming it's some sort of problem with Norton and not my installation in particular, right? I can live with the red X icon, but I need to know that my computer is protected since this is a desktop that I use for working at home. Thanks, in advance, for your help.

Auto-Protect status is not fixed after clicking Fix Now

NVUser:  Thanks, bjm. But I've tried reinstalling -- twice. It's still not working.

Yeah, I just wanted to show Norton document for what it's worth.  

After a few weeks living with this problem I have solved my issue with auto protect not working. It took me three tries of removing and re-installing Norton 360 before it finally worked. I recommend you close all open windows during this process, have all current updates for your computer installed along with any Norton updates. Have a good quality signal & private Internet connection that is uninterrupted during the removal and reinstall process. Make sure you are letting the removal and reinstall process be the only thing that the computer is doing during this process Do not be surfing the web and browsing while the process is working. Good luck!

Hello

Turning off Fast Startup fixes many issues with Norton and other products also.

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Hope it helps. Thanks.

My Norton product did an auto update over night and now I have this auto-protect issue also.  I've tried the remove and reinstall fix;  it worked for about 3 hours then reverted to the auto-protect red flag again.  From all the comments, this seems to be a Norton problem with the product.  What is being done to get this corrected?  When this error flag is present, is any portion of the protection working?  What is not working?

Thanks

I'm having the same issues, my screen shots would look identical to the one's Kobe posted. Auto protect will not update. Always getting the red X. Is my pc safe? Other settings indicate that I am protected but not sure with this consistent auto protect red X. 

I have been experiencing this problem as well for two days. Running Windows 10. Uninstalled and reinstalled per support. Did not work, and in effect caused a host of other temporary problems which have since resolved. I tried checking that the computer date was correct. I tried updating until there weren't any more and then restarting. I tried turning off fast start up option. I tried making sure the subscription status was synced. So far nothing has worked, or it seems it has worked for few minutes then goes back to error status, sometimes showing a different error which will also not auto fix, and then reverts back to this Auto-Protect not working thing.

I have the same freaking problem too.

Realized it happened only when I got the latest norton update! Can someone in Norton please help to resolve this vexing problem?

This has got to be a bug in Norton that's related to updates. I uninstalled and reinstalled (for the fifth time) 3 days ago. It seemed to be working fine until this morning, right after receiving an "update" from Norton. Now, it's back to the same old problem -- a red X on the Norton icon telling me my computer is at risk, and auto-protect can't be fixed. So I'm wondering...are the folks at Norton not reading these posts?? I mean, it's obvious there's a problem. Not only are a bunch of us responding to this thread, but there are countless other threads related to the exact same topic. Do they have people working on it?? Could they tell us if they do?? It would be nice to know. If they don't get it fixed soon, I'm going to have to switch to another product. I hate to do it after so many years with Norton, but this is just ridiculous.

Yah man, this is egregious.  To think I just renewed my annual subscription.  

I had this problem also, Norton tech says they are working to fix but for now you can work around it by opening the program then go to settings then antivirus then change the boot time protection to aggressive by moving the slider all the way to the left then reboot the machine.  This worked for me yesterday and is still okay today so far.

I went back 3 days and did a restore and now the Norton will not open. this is not worth it

so I went in and downloaded new Norton and it will no open, now I have nothing

uninstalled norton.

updated to windows 10.

using defender not norton.

purchased malware bytes proffesional.

norton can get stuffed!!!

I did a uninstall and reinstall this morning and it is working for now, but it killed the HP simple pass (fingerprint reader) so all the saved passwords are gone.

I am about 1/2 sec away from dumping

 the whole thing and going with something else

Same problem as other people.  Done the R&R 3 times.  Auto-protect still disabled.

Hello Rodney Vogt

Doing a System Restore tends to break Antivirus programs. After system restore, it is necessary to reinstall your Norton program. You will have to remove the broken program first.

www.norton.com/nft  You can install the program from your Norton Account.

Thanks.