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Kudos0

Auto-Protect not working and won't Fix Now

Initial Question/Comment: Norton Auto-Protect not working, 'Your PC is not automatically protected from viruses, spyware and other risks. Several attempts to 'Fix Now' have failed. Ran diagnostic report. Tells me to upgrade to Windows 10? Don't want it.

Online Chat Box threw me out after telling me 35 minute wait.

Went back on again and still the waiting time is going up and down like a yo-yo.

Is there a general fault?

Labels: Auto-Protect

Replies

Kudos0

Re: Auto-Protect not working and won't Fix Now

This happened to me last week after the new product update and a removal/reinstallation did the trick BUT it started again today. It seems to be a glitch of some sort. They need to fix this.

Kudos0

Re: Auto-Protect not working and won't Fix Now

Same issue with me (HP Windows 7). Just started today. You are at risk message and red cross...press fix now....and message says not fixed. Go to support link ie Help Centre.....message says  "We have successfully fixed one item" but the red cross is still there and autoprotect is NOT WORKING. Is there a fix for this?

Kudos0

Re: Auto-Protect not working and won't Fix Now

Hi Ken,

Norton Auto-Protect not working

 Then, try re-enabling that option on:

  • Hit the "Open (yr own Norton product)"
  • Look into the Security window. Then hit Advanced section.
  • Check out the Computer portion. Then tab the said option (in green).

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Auto-Protect not working and won't Fix Now

@ Magsbx: Could U plz upload an img of that msg you read? E.G.... this comment@https://community.norton.com/en/comment/7068331#comment-7068331

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Accepted Solution
Kudos0

Re: Auto-Protect not working and won't Fix Now

Eventually got through on the Chat Box.

'Spoke' to Sunny.

He had to 'take over' control on my computer.

Final solution was total deletion and replacement of Norton.

All o.k. now.

Kudos0

Re: Auto-Protect not working and won't Fix Now

Simply adding my name to the ever growing list of people who are having a problem with auto protect. Sort of disconcerting that this is happening...

Kudos0

Re: Auto-Protect not working and won't Fix Now

If Norton says your computer protection is at risk and Auto-Protect status is Not Fixed after clicking Fix Now, you need to reinstall Norton.

Official Norton Support Home ---
Auto-Protect status is not fixed after clicking Fix Now
Chat with Official Norton Support  --- Call Official Norton Support 

Kudos0

Re: Auto-Protect not working and won't Fix Now

i have this same issue but when i went to reinstall Norton and try to reconnect my services it came up with this error code 74e81517-7877-44a1-90ab-9782f795527b. i had recently built a PC and one of the items came with an 80 day trial which now i cant use because of the first issue of it not auto fixing. the hole just got deeper. also tells me i have no license and i need to buy a new subscription, which i dont need since i still have 77 days left on trial

Kudos0

Re: Auto-Protect not working and won't Fix Now

I tried their NRnR (remove and reinstall) and it did not work. I tried it 3 times. Then I did an uninstall from control panel and selected the option that I was not going to reinstall; total uninstall including user data and keys. Then I rebooted and did a fresh clean install. That seems to have worked.

Kudos0

Re: Auto-Protect not working and won't Fix Now

Same for me I'm afraid, keep trying to run a fix but nothing works - This needs to be fixed asap!

Not going to be happy if I get attacked while not fully protected.

Kudos0

Re: Auto-Protect not working and won't Fix Now

try uninstalling it and reinstall and then install the update from the website instead of the app. that somehow fixed it for me

Kudos0

Re: Auto-Protect not working and won't Fix Now

Kudos0

Re: Auto-Protect not working and won't Fix Now

I  also have this problem.  I have run the remove and reinstall several times.   I have removed it manually and installed again.   I still have auto protect off.   I like Norton and have used it for years,  but if this problem is not solved soon, it will be time to switch.

Kudos0

Re: Auto-Protect not working and won't Fix Now

treisner: I  also have this problem.  I have run the remove and reinstall several times.   I have removed it manually and installed again.   I still have auto protect off.   I like Norton and have used it for years,  but if this problem is not solved soon, it will be time to switch.

Is your Auto-Protect greyed On or greyed Off.  And does your Auto-Protect issue have an asterisk.  

Kudos0

Re: Auto-Protect not working and won't Fix Now

it is greyed off.   I tried turning off "Turn on fast startup" in the shutdown options and so far, so good.

Kudos0

Re: Auto-Protect not working and won't Fix Now

treisner:  it is greyed off.  I tried turning off "Turn on fast startup" in the shutdown options and so far, so good.

Hmm, I'm familiar with greyed On with/without asterisk.   Let us know if greyed Off remains fixed with Fast Startup Off.  Thanks

Kudos1 Stats

Re: Auto-Protect not working and won't Fix Now

One week later and it is still working. Skip the NRnR utility and do a full uninstall from the control panel and select the option to remove all user data like you are not doing a reinstall. Then do a fresh / clean install. 

Kudos0

Re: Auto-Protect not working and won't Fix Now

TJD60:  One week later and it is still working. Skip the NRnR utility and do a full uninstall from the control panel and select the option to remove all user data like you are not doing a reinstall. Then do a fresh / clean install. 

Thanks 

Kudos0

Re: Auto-Protect not working and won't Fix Now

Hi everyone,

We have released an Auto-Protect HotFix addressing "Auto Protect is off , Errors 3035,6 and 3038,104, You Are At Risk. Your PC is not automatically protected from viruses, spyware, and other risks" and Auto Protect is grayed out" issues via LiveUpdate. This will update all languages for 22.7.0.76, and will not change the product version.

Note: A system restart is required to apply patch.

Please see 22.7.0.76 release announcement blog and Norton 22.7 - Hot Issues and Fixes for more details.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Auto-Protect not working and won't Fix Now

It's not fixed. It's still happening. I appeared to be fully protected again for a short time today - then randomly see a message that I've chosen to turn of Auto Protect - which i didn't do. So I'm back to square one - I have the message showing "You are at risk", Fix Now doesn't fix anything, I am fully up to date with Live Updates.

What now?

Kudos0

Re: Auto-Protect not working and won't Fix Now

Morag: It's still happening. I appeared to be fully protected again for a short time today - then randomly see a message that I've chosen to turn of Auto Protect - which i didn't do.

Um, maybe random message is Norton toaster advising Auto-Protect status.  Is you Auto-Protect setting greyed On with asterisk, greyed On without asterisk or greyed Off. 

How to post an image in the forums.

Kudos0

Re: Auto-Protect not working and won't Fix Now

Hi @Morag,

We have released an  Auto-Protect HotFix addressing "Auto Protect is off" issue via LiveUpdate. Could please run LiveUpdate and let us know the status with the exact error message? 

Note: A system restart is required to apply patch.

Please see 22.7.0.76 release announcement blog and Norton 22.7 - Hot Issues and Fixes for more details.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Auto-Protect not working and won't Fix Now

Thanks. I have applied the new updates and so far so good. The Auto-Protect is remaining active, and not getting greyed out, and no more 'You are at risk' messages.

Kudos0

Re: Auto-Protect not working and won't Fix Now

Thanks for the update, @Morag

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Auto-Protect not working and won't Fix Now

Even after liveupdate, still auto protect is not working.  Clicking the fix does not fix it.

Kudos0

Re: Auto-Protect not working and won't Fix Now

cshannon: Even after liveupdate, still auto protect is not working.  Clicking the fix does not fix it.

run LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat

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