Auto-protect, startup protection and verification of removable media are inaccessible

Just curious, if you have received the Norton Browser Add-on for FF 35 yet.

That announcement specifies a reboot of system for NS/ NSBU.

Here is the info the tech was talking about in regards to Win 8 fast startup:

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

The situation you describe is supposed to occur under certain conditions when a suspicious file has been detected.  It is a designed response to remediate a suspected possible threat.  So, in your case where you are seeing this reoccur after you have rebooted, either Norton is continuing to see the same file or process action again, or there may be some incompatibility, as the agent suggested. Since this is a programmed response that you should see, given a specific situation, I would think that Norton may actually be trying to deal with something that it considers suspicious.

Does Norton History show any entries under Resolved Security Risks, or Unresolved Security Risks?

Hello

It is also possible that one of the Windows updates may have changed something in your computer. Windows updates just came out this week. There were also Adobe Flash Player and Shockwave player updates.  There was a Sonor update the other day also. I don't understand the language that your screenshot is showing other than the word Sonor.

Hi pegas,

I'd try reinstalling Norton as there may have been some corruption of your product.  You can run the Norton Removal and Reinstall tool which will get you a fresh installation. Here is the link: www.norton.com/nrnr

Before running it, please read the "Before you begin" section.

After running NRnR, run LiveUpdate manually a few times, rebooting as requested, until no updates are available. When finished I'd reboot anyway, even if not prompted, it never hurts...

Hope that helps - let us know how things go.

Sorry your problem is still unsolved.

I apologize for asking it only today, but I didn't pay much attention to it yesterday, maybe because I don't use Firefox?  Anyway, what do you mean by "Still on .13" in this post?

Furthermore, have you now received the Norton Browser Add-on as per yank's post ? If you still haven't, you should run LiveUpdate until you receive it and reboot your machine afterwards.

Thanks.

pegas:

OK, understood.

I have explored Norton's history log and there is an item with informative severity "Norton Autofix" and its time more less corresponds with the time when the problem occurred. However there is stated 0 (zero) found problems ... 

I'm still using NIS v21.6 therefore I don't know if what follows applies exactly to Norton Security as well.

I can run Norton Autofix whenever I want to... NIS main UI > Support > Get Support and let it do its job:

Now it has found nothing, but even if it did it wouldn't tell what it was, just "found and fixed one item" or something like that (not sure of the exact wording).

Anyway, I'd still try reinstalling NS but this time I'd first uninstall it and then install it again, following the steps/suggestions in this KB Article 

Before you start, please read the important note just below "Download and run the Norton Removal Tool"

After reinstalling it, run LiveUpdate manually a few times, rebooting as requested, until no updates are available. When finished I'd reboot anyway, even if not prompted, it never hurts....

In case you use Identity Safe, export your data in both .csv and .dat formats prior to starting removing it.

If you decide to give it a try please let us know if it helped.

EDIT:Just seen that also Yank has suggested trying "Support > Get Support"...

pegas:

I meant that while the latest add-on is 2015.2.0.16 my add-on is still 2015.2.0.13, so I didn't get yet the latest add-on update.

But it doesn't matter, I don't have Firefox installed, only IE and Opera 26.

The fact that you do not have Firefox installed is irrelevant.  All Norton product / service receive the FF patch.  Those with FF will see Toolbar version change.  Those without FF ...still receive patch.  Patch was hot or cold based upon product and OS  Permalink  No idea if grayed out is related.   Is your Norton ELAM On

pegas:

My machine is new with the pre-installed McAfee which was completely removed (including remnant files, registry) before NS was installed the first time.

[…]

Did you also use McAfee removal  tool which should always be run prior to installing a different vendor's product?

EDIT: If you didn't you can find it in this ESET list of Uninsallers

pegas:

Thanks Rainbow, have already that done before I contacted support and posted to this forum but to no avail.

What steps did Support try.....and what did Support suggest.  Posting here ?   Was Support going to escalate case. 

hvgsel:

@Pegas,

I just updated my post, same on my Windows 7 SP1 system!!

So, NS ~ not NSBU ? 

pegas:

As seen, other NS/NSwB users are having this issue, so without excuses this is Norton's fault. Can anyone draw attention of Symantec employees?

 Hi All,

I'm going to try to draw Symantec people's attention to this thread, but it's the weekend so I think my message won't be seen until Monday.

EDIT: I see that yank is already seeing to it so please consider this post as canceled.

I am wondering whether to use NRT instead of NRnR might help more.
Using NRT (Norton Removal Tool) to have a more thorough removal.

I had missed these info Rainbow_2.

@pegas,

bjm_ asked you if ELAM (Early Launch Anti-Malware) feature for Windows 8 is enabled.
You can check this via the NS GUI, if it is set to ON, set it to OFF, hit Apply and restart your computer.