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Kudos0

Auto-protect, startup protection and verification of removable media are inaccessible

Hello,

I have noticed today that after certain period upon boot up the above stated options are inaccessible. The picture below speaks for itself.

Under asterisk there is stated that this settings cannot be changed because of pending remedy actions and that I need re-boot to take the remedy actions effect. After re-boot it's alright for some period, unfortunately later it happens again.

I have contacted Symantec support and have had a remote session with a lady who diagnosed that likely the problem is related to the Fast boot up of Win 8.1 because when this function was disabled it seemed that the above stated problem got resolved. That lady also said that Norton is having troubles with the Fast boot up.

Therefore I urge Symantec to resolve this annoying issue as quickly as possible.

Thanks & regards.

Btw, I'm having a Win 8.1 Pro 64 bit fully patched machine.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1

Replies

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

How long have you been seeing this?

How many times have you restarted your computer? Sometimes there are also pending Windows updates that can mess up other functions on your computer.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I don't know how long this issue persists but I'm sure that it was OK last week.

I rebooted several times and there're no pending Windows updates.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Just curious, if you have received the Norton Browser Add-on for FF 35 yet.

That announcement specifies a reboot of system for NS/ NSBU.

Here is the info the tech was talking about in regards to Win 8 fast startup:

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I didn't receive yet the latest add-on. Still on .13.

Thanks for the link but I don't think it relates my issue. As I said the issue is relatively new and it never been observed before and I have the fast start-up enabled since the first day of my machine.

I indeed think that Symantec folks need to do some homework regarding this issue.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

The situation you describe is supposed to occur under certain conditions when a suspicious file has been detected.  It is a designed response to remediate a suspected possible threat.  So, in your case where you are seeing this reoccur after you have rebooted, either Norton is continuing to see the same file or process action again, or there may be some incompatibility, as the agent suggested. Since this is a programmed response that you should see, given a specific situation, I would think that Norton may actually be trying to deal with something that it considers suspicious.

Does Norton History show any entries under Resolved Security Risks, or Unresolved Security Risks?

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

No resolved/unresolved security risks, malwares etc. The system is healthy and clean what was confirmed by tech lady during our remote session as she scanned windows, disk for errors and so on.

I have disabled the fast startup for the time being and no problem with Norton. So that's the culprit. It didn't happen until recently. Everything was alright without necessity to disable the fast start-up. Therefore I keep Symantec responsible for this bug.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Hello

It is also possible that one of the Windows updates may have changed something in your computer. Windows updates just came out this week. There were also Adobe Flash Player and Shockwave player updates.  There was a Sonor update the other day also. I don't understand the language that your screenshot is showing other than the word Sonor.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Yeah, it hit me too (with Windows updates) but it would be strange that I would be just one having experienced this issue. I'm not surely alone having Win 8.1 Pro with Norton installed but I don't rule out that something could be on that.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Well, it happened again now even with the fast start-up disabled. I'm lost.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

This is how mine is set up. I think this is what you are trying to show? I am using Win 7 pro 64bit. Don't know if this will be any help.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Yes, I have the same setup but the problem is that the first three options get greyed (inaccessible) after certain time. Btw, I don't why my picture in the first post is not yet approved.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Hello

Pictures take a while to be approved by the moderators. Since I am a GURU, I don't have to go thru moderation. I can see your picture in your first post. I just can't understand the language in the picture.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Hi pegas,

I'd try reinstalling Norton as there may have been some corruption of your product.  You can run the Norton Removal and Reinstall tool which will get you a fresh installation. Here is the link: www.norton.com/nrnr

Before running it, please read the "Before you begin" section.

After running NRnR, run LiveUpdate manually a few times, rebooting as requested, until no updates are available. When finished I'd reboot anyway, even if not prompted, it never hurts...

Hope that helps - let us know how things go.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

What setting do you normally have Boot Time Protection configured to?  There have been some suggestions that the issues with Windows 8.1 Fast Startup do not happen when this option is set to Aggressive.  If you can live with a slightly slower boot time, you might try that and see if it fixes the problem you are having.

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Thanks Rainbow, have already that done before I contacted support and posted to this forum but to no avail.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Thanks SendOfJIve for suggestions but I have already tried all three options of the setting but to no avail. The strange thing is that regardless on option chosen (Off or Normal or Aggressive) it always changes to Aggressive as soon as the option greys out.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

After playing with Norton a little bit more, it seems that the problem could be somehow relating to a first scan after startup/reboot. I have ran a fast scan after startup/reboot and the issue didn't come up yet, i.e. the settings in questions remain green and accessible.

Can anyone help me to setup and schedule a fast scan after startup/reboot?

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Well, after 4 hours it occurred again :-( So the first scan after startup isn't solution ... I'm getting tired by this issue.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Sorry your problem is still unsolved.

I apologize for asking it only today, but I didn't pay much attention to it yesterday, maybe because I don't use Firefox?  Anyway, what do you mean by "Still on .13" in this post?

Furthermore, have you now received the Norton Browser Add-on as per yank's post ? If you still haven't, you should run LiveUpdate until you receive it and reboot your machine afterwards.

Thanks.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I meant that while the latest add-on is 2015.2.0.16 my add-on is still 2015.2.0.13, so I didn't get yet the latest add-on update.

But it doesn't matter, I don't have Firefox installed, only IE and Opera 26.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Btw, it's almost 24 hours and my picture has not been yet approved. Moderators still on vacations?

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

Btw, it's almost 24 hours and my picture has not been yet approved. Moderators still on vacations?

Long time for images to appear is something on which the Forum Staff are working.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

OK, understood.

I have explored Norton's history log and there is an item with informative severity "Norton Autofix" and its time more less corresponds with the time when the problem occurred. However there is stated 0 (zero) found problems ... 

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Hi pegas,

To the best of my knowledge, Opera is not a supported browser, so let's talk about IE.  The most current Norton Toolbar version for IE is in fact 2015.2.0.13 - so your NTB add-on is current for IE. I trust you have checked your add-ons and they are enabled.

Just curious, have you gone to Security > Run Scans > Diagnostic Reports and let it run and see if that reports any errors.  Also have you tried Support > Get Support form the main page?

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

OK, understood.

I have explored Norton's history log and there is an item with informative severity "Norton Autofix" and its time more less corresponds with the time when the problem occurred. However there is stated 0 (zero) found problems ... 

I'm still using NIS v21.6 therefore I don't know if what follows applies exactly to Norton Security as well.

I can run Norton Autofix whenever I want to... NIS main UI > Support > Get Support and let it do its job:

Now it has found nothing, but even if it did it wouldn't tell what it was, just "found and fixed one item" or something like that (not sure of the exact wording).

Anyway, I'd still try reinstalling NS but this time I'd first uninstall it and then install it again, following the steps/suggestions in this KB Article 

Before you start, please read the important note just below "Download and run the Norton Removal Tool"

After reinstalling it, run LiveUpdate manually a few times, rebooting as requested, until no updates are available. When finished I'd reboot anyway, even if not prompted, it never hurts....

In case you use Identity Safe, export your data in both .csv and .dat formats prior to starting removing it.

If you decide to give it a try please let us know if it helped.

EDIT:Just seen that also Yank has suggested trying "Support > Get Support"...

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Thanks you both for the suggestions.

I ran auto-fix tool and it has found nothing, i.e. no issues.

I have reinstalled NS exactly as per the linked KB. So it included uninstallation using the removal tool, rebooting, cleaning remnants files using CCleaner, deleting all remaining remnant folders & files manually. Afterwards installing NS, rebooting, running Live Update several times, rebooting again.

After running the live update upon installation I have noticed that there was a prompt to run some repair action what I did and it ended up with the green checkmark that the repair was done successfully. After that I rebooted even if I wasn't prompted to do so. I'm completely sure that this repair was initiated by some downloaded update via the live update because right after installation there wasn't any notice for the repair. It had to come with the live update.

I'm getting no issues yet for the time being (as I type this post). I will be closely watching NS and will revert with result. Anyway it seems that the live update downloaded some repair updates, so I tend to think that Symantec released some updates silently.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

I meant that while the latest add-on is 2015.2.0.16 my add-on is still 2015.2.0.13, so I didn't get yet the latest add-on update.

But it doesn't matter, I don't have Firefox installed, only IE and Opera 26.

The fact that you do not have Firefox installed is irrelevant.  All Norton product / service receive the FF patch.  Those with FF will see Toolbar version change.  Those without FF ...still receive patch.  Patch was hot or cold based upon product and OS  Permalink  No idea if grayed out is related.   Is your Norton ELAM On

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Something we have not asked yet...

Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

My machine is new with the pre-installed McAfee which was completely removed (including remnant files, registry) before NS was installed the first time.

The issue is back. I don't have a pattern to happen it. Sometimes isn't problem for hours after startup and sometimes it happens within a few minutes.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Yes and moreover there was a period when NS worked fine. As said, the problem occurred recently.

In the last attempt I reinstalled NS again, this time using the trial installation file instead of the file downloaded via my account. Unfortunately it didn't resolve the issue. I seriously am considering to remove NS in favour of Webroot (I have a license).

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

My machine is new with the pre-installed McAfee which was completely removed (including remnant files, registry) before NS was installed the first time.

[…]

Did you also use McAfee removal  tool which should always be run prior to installing a different vendor's product?

EDIT: If you didn't you can find it in this ESET list of Uninsallers

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Sorry, I've run out of ideas... I hope someone else can give different useful suggestions. 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

Thanks Rainbow, have already that done before I contacted support and posted to this forum but to no avail.

What steps did Support try.....and what did Support suggest.  Posting here ?   Was Support going to escalate case. 

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I seem to have the same problem as described here. Same items greyed out, and not reversible, not even after a NRnR run.

I noticed this :

Directly after reinstall and reboot, NS ran fine.

After installing the first 14 LiveUpdates, the Antivirus item was greyed out in the Advanced part of the Protection dialog and in the Settngs dialog the same items as above were greyed out.

I run Windows 8.1 x64 with the latest NS and Firefox (toolbar is working).

Just checked my Windows 7 SP1 system : same problem.
And a third system with the same problem : not updated since dec 26 2014 and after LU : greyed out items!

Seems to be a general problem, I'd like to see someone of Symantec to dig into it.

Regards, Hugo



 

W10 Fall CU / W10 Insider / IE11 and FF 56 & 57, TB 52.5, NS 22.11.2.7, (Android 4.2 with NMS)
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Exactly Hugo!

I again reinstalled NS (I cannot count how many times I did this within a couple of past days) but this time I didn't run Live Update and so far so good, all items are green. There must be some update that brings this bug. Symantec folks, come up with a solution!

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

@Pegas,

I just updated my post, same on my Windows 7 SP1 system!!

W10 Fall CU / W10 Insider / IE11 and FF 56 & 57, TB 52.5, NS 22.11.2.7, (Android 4.2 with NMS)
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

hvgsel:

@Pegas,

I just updated my post, same on my Windows 7 SP1 system!!

So, NS ~ not NSBU ? 

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

@bjm,

Yeah, just plain NS and now on 3 systems with Win8 and Win7!!! One Win7 system isn't fully patched with WU yet, but NS is fully patched. The other two are full WU patched. Updated my original post again.

Regards, Hugo

W10 Fall CU / W10 Insider / IE11 and FF 56 & 57, TB 52.5, NS 22.11.2.7, (Android 4.2 with NMS)
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

In my case I have NSwB v22.1.0.9.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Yeah, this Thread looks related ~ click Permalink

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

As seen, other NS/NSwB users are having this issue, so without excuses this is Norton's fault. Can anyone draw attention of Symantec employees?

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Hi Pegas and hvgsel,

I have not seen any other reports in regards to your situations with English language versions, so the problem may be limited to some of the foreign versions?

I'll refer this thread to Norton and see if they have received any other input in regards to your situation.

Please let us know if you find more info in your situations.

Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

As seen, other NS/NSwB users are having this issue, so without excuses this is Norton's fault. Can anyone draw attention of Symantec employees?

 Hi All,

I'm going to try to draw Symantec people's attention to this thread, but it's the weekend so I think my message won't be seen until Monday.

EDIT: I see that yank is already seeing to it so please consider this post as canceled.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Thanks! It's indeed problem on Norton side because as soon as all updates have been installed (in the background) the bug arrived back.

I think that two weeks ago there wasn't this problem, so Symantec engineers should look after updates cca a week old.

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I am wondering whether to use NRT instead of NRnR might help more.
Using NRT (Norton Removal Tool) to have a more thorough removal.

Sandro
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

Sandro_cm:

I am wondering whether to use NRT instead of NRnR might help more.
Using NRT (Norton Removal Tool) to have a more thorough removal.

The OP pegas tried that too, unfortunately with no success as reported later.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I had missed these info Rainbow_2.

@pegas,

bjm_ asked you if ELAM (Early Launch Anti-Malware) feature for Windows 8 is enabled.
You can check this via the NS GUI, if it is set to ON, set it to OFF, hit Apply and restart your computer.

 

Sandro
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I went through all settings in my NSwB but I cannot figure out where this option is. Can you navigate me to this option?

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

I have observed interesting thing. When I start IObit Uninstaller v4.2 and close it, the problem jumps out. I tried it a few times and it always happened. It's fully reproducible. I wrote to IObit support to check it on their side.

@hvgsel do you have installed IObit Uninstaller or any other IObit application?

Acer TravelMate P645-MG, Intel Core i7 4500U 1,8GHz with Turbo Boost up to 3GHz, 12GB RAM, SSD 256GB, AMD Radeon HD 8750M with 2GB, Windows Pro 64 8.1
Kudos0

Re: Auto-protect, startup protection and verification of removable media are inaccessible

pegas:

I went through all settings in my NSwB but I cannot figure out where this option is. Can you navigate me to this option?

I don't use Windows  8.1 nor Norton Security, but I found this KB Article  which I hope can be of some help.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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