• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Auto Protect Won't "Fix" ?

norton tells me a virgin "product" (digital media home support 2.1.27 and service manager 3.7.47 to be exact) is "not compatable" with the norton 360 product & that I must uninstall it .. fine, but, I have uninstalled it .. it's gone / no longer on computer etc so I cannot uninstall it again (and as virgin have sold me off to talktalk I can't get it back again either) -so- am i protected or, as norton keeps telling, am i not protected ? (and i have already used the norton removal tool to take out & re put in my norton 360 so please don't suggest that !) .. this has nothing to do with windows upgrade as I have not opted to install W10

HELP !!!!!!!!!!!!!!!!!!!!!!! xx

Labels: Auto-Protect

Replies

Kudos0

Re: Auto Protect Won't "Fix" ?

Hi, k foster. What is your operating system ? If Windows 8, it needs to be fully shut down for Norton to correctly update, and Fast Start should also be disabled.

http://windows.microsoft.com/en-AU/windows-8/how-shut-down-turn-off-pc

http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-...

Windows 10 Home X 64
Kudos0

Re: Auto Protect Won't "Fix" ?

appreciate gettin a reply - managed to (kind of ?) sort it by using a different restore point, which has convinced Norton the Virgin things are no more !!

successfully reinstalled Norton360, only odd thing is, before all this I had "orange & black" logo norton pages but now I seem to have gone back to the green / white ones from 2 years ago ??? (it seems less user friendly than the version that's gone missing )

cheers & thanks x

Kudos0

Re: Auto Protect Won't "Fix" ?

Norton 360 v22.5.2.15 has green / white dashboard.
Norton 360 v21.7.0.11 has orange / black dashboard. 
Norton Security v22.x features and enhancements were folded into N360 v21.x and in the folding the user interface changed.

Please see: Norton Product Update 22.5.2.15 for Windows 10 Compatibility and My Norton product looks different  and Get Ready For Some Big Updates!

This thread is closed from further comment. Please visit the forum to start a new thread.