• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Auto renew policy

I wish to express my displeasure in dealing with my recent renewal of Norton Int Sec. Near the end of the process, I was informed that my renewal would include a mandatory automatic renewal untill I explicitly opt out. I consider that a red flag that I am dealing with a scam organization, and I personally do not allow these type of transactions. I would have no problem with an opt-in offer, but the opt-out is dishonest, in my opinion. I have used Norton products for more that a decade and have only had minor problems like download issues and such. On this occasion, I was disturbed to find that the option to disable this "feature" was in fact, not available in my Norton account. I renewed it anyway, thinking that perhaps after renewal, the option to disable would be available. It was not. I therefore needed to contact Norton support to have them disable the auto-renewal, which was done quickly. I have no complaint with the CS reps. My overall impression of this incident was that Norton was becoming a scam type operation like those ads you see on TV to spped up your PC. Before you try to tell me that customers prefer the convenience of auto-renew, let me explain what I think is wrong with this policy. 1) It is never OK to automatically charge a customer's credit card without their expressed approval. 2) You should not provide an opt-out only policy where money is invloved. Only an opt-in policy should be used. 3) If there is an opt-out only policy, the option should be available on the same screen 4) If you provide the opt-out policy on a different page, you need to make sure that it actually works 5) A company that offers computer security products should be extremely careful to protect their image as honest and trustworthy, and not emulate scam artists.

Replies

Kudos0

Re: Auto renew policy

Auto rewnew is not an uncommon practice by any means. My Amazon Prime auto renews unless I tell it not to. Same with many other items I use. My auto insurance auto renews. Kaspersky, Avira, AVG, Avast, Eset and Bitdefender all auto renew. Thiis also why I buy my products elswhere. Such as on Amazon, Newegg or others. Here is a link.

https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144...

https://support.norton.com/sp/en/us/home/current/solutions/v58152553_End...

Kudos0

Re: Auto renew policy

You may submit your concerns via
Norton Product Suggestions &/or Norton Feedback

Kudos1 Stats

Re: Auto renew policy

@RonG999:

Sorry for that trouble caused. Yet, the below images can explain something and help prevent that from happening again when buying 3rd-party services/products: please slow down your mouse, and read on-screen information carefully.

(Extra tip: you may go back to the Review page/tab or, re-submit your order later)

Then, No offense at all, have you read the ToS and agreed the EULA?

Frequently, there are more solutions than problems.
Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Auto renew policy

> opening post reads like RonG999, read and understood. 
By my read RonG999, feels opt-in is preferable.

As to:

On this occasion, I was disturbed to find that the option to disable this "feature" was in fact, not available in my Norton account.

head scratch

Kudos0

Re: Auto renew policy

Me too, bjm_ .  I reckon auto renewal should be opt IN, not opt OUT !

Windows 10 Home X 64
Kudos0

Re: Auto renew policy

NEVER AUTO RENEW WITH NORTON!

I have used Norton for probably over 10 years, and I have liked it enough to continue to use it.  I always unmark the auto renew, as I am going to forget and get charged and something is going to bounce or I will need the money.  Anyways, I got a pop up that my subscription was running out, so I clicked on it, and was taken to a page and it was going to cost me 89 dollars, I fought with them tooth and nail, there excuse was that we pay more, because they charge new comers the regular 59 dollars, plus it is a convince to you. First off, if we have been loyal customers, we should be getting the discount, and as a convenience, maybe if you have a lot of computers, but for my one or two, to uninstall and reinstall is easy.  I totally felt taken advantage for, and my lack of trust of the company has gone down.  Don't let them over charge you and if they do, fight them on it. 

Kudos0

Re: Auto renew policy

and another head scratch....
why is Virus Protection Promise dependent on buying direct &/or automatic renewal.
Norton should provide malware removal assistance to any user with an active subscription.
What is Norton Virus Protection Promise


and with regard to automatic renewal...
Norton support tells me, user will be notified by email associated with Norton account, approx.30 day before subscription expire and bills approx.15 days before subscription expire.  

You may enroll or cancel automatic renewal at any time.

Kudos0

Re: Auto renew policy

I should have been more explicit. The settings page did appear, but the control to set the auto renew option was greyed out, so that I could neither turn on, nor turn off the feature.
Kudos0

Re: Auto renew policy

RonG999: I should have been more explicit. The settings page did appear, but the control to set the auto renew option was greyed out, so that I could neither turn on, nor turn off the feature.

does your Norton account offer you actionable Automatic Renewal Settings

You may always
Chat with Official Norton Support  --||-- Call Official Norton Support 

Kudos0

Re: Auto renew policy

In today's world of online shopping people are fully aware of "better deals". I bought a new case for my iPhone 7. From Specks website it was $49. From Amazon it was $19. I shop around. Just because you have Norton protecting your computer does not mean you need to buy it from Norton. I have never ever purchased any security product from the manufacturers website. But I do download the product from the manufactures website. I bought Kaspersky Antivirus for $5/ year on Newegg Cyber Monday. I then downloaded Kaspersky Antivirus directly from the site and inserted the license I bought on Newegg. Same goes for Norton and many others. Why would anyone want a credit card or debit card attached to a product. Here is a great deal on Norton Security which does not entail anyone have a credit card attached to their Norton account. Norton does not even need to know you credit card info. When you turn on or off auto renew you can also remove your credit or debit card from your Norton account. That way if it tried to auto renew there is no card to charge. Some responsibility does lie on the user. 

https://www.amazon.com/Norton-Security-Standard-Device-Download/dp/B0157...

Kudos0

Re: Auto renew policy

Hello Mike

That charge for $89., was that for the old line of Norton products like N360 or for the new line of products? If you are going to stick with the old line of products, then you will be stuck paying the higher price because it's the old line and no one else has the old line in stock. You can keep up with Norton by shopping around and getting the best price you can find and get the key from that place. Since it's only d/l's now, you can download the product from the Norton site or come into the Forum and we can give you the link you can use.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Auto renew policy

By C'est La Vie TOP 100 REVIEWER on November 20, 2016
REMEMBER TO DISABLE AUTO-RENEWAL FUNCTION!! You can do this as you first download it.  Do NOT enter your credit card information.

https://www.amazon.com/Norton-Security-Deluxe-Device-Mac/dp/B01MF5MTWP/ 


The Virus Protection Promise is included with direct buys from Norton. However, you will also have VPP when you purchase the product online or for the products purchased from retail store, when you enroll in automatic renewal upon registering product to your Norton Account.  You may enroll/cancel automatic renewal at any time.
What is Norton Virus Protection Promise

This thread is closed from further comment. Please visit the forum to start a new thread.