Solved.
Replies
Re: auto renewal
Posted: 18-Aug-2022 | 1:49PM · Permalink
stop auto renewal
Re: auto renewal
Posted: 18-Aug-2022 | 1:52PM · Permalink
found Norton at a better price
Re: auto renewal
Posted: 18-Aug-2022 | 2:06PM · Edited: 18-Aug-2022 | 2:07PM · Permalink
david l anderson:
stop auto renewal
R U asking how to stop your Norton subscription from automatically renewing?
Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558
Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions
Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information.
MY SUBSCRIPTIONS reports: Activate Subscription Renewal ... with Automatic Renewal Off.
BILLING INFORMATION reports: There is no billing profile saved in your account ... with no billing information.
Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
When you stop your Norton subscription from automatically renewing:
- Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
- It typically takes a few hours from your request for the change to take effect.
- Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.
When you stop your recurring subscription, your subscription will not automatically renew.
- Your subscription will continue through the end of your current paid term.
- Your protection will continue through the end of your current paid term.
When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.
- Your protection will continue through the end of your current paid term.
- Your subscription will continue through the end of your current paid term.
Re: auto renewal
Posted: 22-Aug-2022 | 1:14PM · Permalink
I believe I just had a scam communication. First I got a renewal notice that was out of the correct date. It was for almost 5 times my normal cost. I called the number and it did not sound right. I let the guy who had an accent talk a bit about how he worked for Norton and even though I knew better, I gave him my email address which he already had to confirm. He sent me a file for download so I could cancel what had supposedly happened. He sent me the email which was a file to open. I deleted the file without opening and hung up on him. I hope that took care of it. I checked my app files and nothing came in on the same date. I hope that fixed at least this attempt.
Re: auto renewal
Posted: 22-Aug-2022 | 1:24PM · Edited: 22-Aug-2022 | 1:35PM · Permalink
You received spam/scam email.
Just delete the spam/scam email.
Do not interact with the spam/scam email.
Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498
Report a spam or scam email to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v138341527
Learn what to do if you received a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363
Cyber scams and how to avoid them
https://support.norton.com/sp/en/us/home/current/solutions/v105274822
What to do if you fall for an email scam
https://us.norton.com/internetsecurity-online-scams-what-to-do-when-you-fall-for-an-email-scam.html
Keep an eye out for Norton email scams
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand
How to Recognize and Avoid Phishing Scams
https://www.consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams
Avoiding and Reporting Scams
https://www.consumer.ftc.gov/features/scam-alerts
Check if your email address is in a data breach
https://haveibeenpwned.com/
Pwned Passwords
https://haveibeenpwned.com/Passwords
Hacked Email
https://www.consumer.ftc.gov/articles/0376-hacked-email
- Never click on links or download attachments from unknown sources.
- Hover your mouse over the links contained in emails to check if they are legitimate– don’t click unless you are sure they are safe.
- Question the validity of any email that asks you to submit personal or financial information.
How to install and run a scan with Malwarebytes (Guide)
https://malwaretips.com/blogs/scan-malwarebytes-anti-malware-2-0/
Re: auto renewal
Posted: 22-Aug-2022 | 1:34PM · Edited: 22-Aug-2022 | 1:35PM · Permalink
Norton Renewal Email Scam Lures Victims with Fake Invoice
https://www.snopes.com/fact-check/norton-email-renewal-scam/
Scammers go phishing with antivirus scam
https://www.nbc15.com/2022/02/02/scammers-go-phishing-with-antivirus-scam/
Spotting scammy emails
https://consumer.ftc.gov/consumer-alerts/2021/03/spotting-scammy-emails
Five Reasons Why Clicking "Unsubscribe" May Be A Bad Idea
https://blog.knowbe4.com/bid/396046/Five-Reasons-Why-Clicking-Unsubscribe-May-Be-A-Bad-Idea
Why You Should Never 'Unsubscribe' From Illicit Spam Emails and Texts
https://lifehacker.com/why-you-should-never-unsubscribe-from-illicit-spam-emai-1846135284
Note: lifehacker.com is as supported
Re: auto renewal
Posted: 23-Aug-2022 | 11:12AM · Permalink
Hello,
I currently have Norton 360 with LifeLock Ultimate Plus. I want to turn off auto-renewal and just keep Norton Lifelock and say goodbye to Norton 360.
Can someone reply with the steps (not 15/25 links) on how to do this?
Accepted Solution
Re: auto renewal
Posted: 23-Aug-2022 | 11:23AM · Edited: 23-Aug-2022 | 11:30AM · Permalink
Jimbo41:
I currently have Norton 360 with LifeLock Ultimate Plus. I want to turn off auto-renewal and just keep Norton Lifelock and say goodbye to Norton 360.
Please Contact Norton Support to discuss your subscription options. You may need to run current Norton 360 with LifeLock plan until expiry. Then subscribe to stand-alone LifeLock plan.
Hopefully, Norton Support will help you reach satisfactory subscription.
- Contact Norton Support - Chat
https://support.norton.com/sp/en/us/home/current/contact-chat - Contact Norton Support - Phone
https://support.norton.com/sp/en/us/home/current/contact-phone
Twitter Norton Support
https://twitter.com/NortonSupport
Re: auto renewal
Posted: 23-Aug-2022 | 11:23AM · Edited: 23-Aug-2022 | 11:30AM · Permalink
Please Contact Norton Support to discuss your subscription options. You may need to run current Norton 360 with LifeLock plan until expiry. Then subscribe to stand-alone LifeLock plan.
Hopefully, Norton Support will help you reach satisfactory subscription.
https://support.norton.com/sp/en/us/home/current/contact-chat
https://support.norton.com/sp/en/us/home/current/contact-phone
Twitter Norton Support
https://twitter.com/NortonSupport