• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Auto Renewal

Norton put me on an automatic renewal, I was not aware of this. Norton £39.99 from my account, I cancelled the automatic renewal. I received a confirmation of the cancellation of the renewal. I need a refund. 

Replies

Kudos0

Re: Auto Renewal

hi Kam07

Subscription matters cannot normally be dealt with in the forum, the best way is to contact Norton Support by online chat which can be accessed from the link below:

Norton Support

Michael

Kudos0

Re: Auto Renewal

I've already contact them and they haven't replied. What I'm I supposed to do? Is there a phone number?

Kudos0

Re: Auto Renewal

hi Kam07

If you go to the page linked you can either click on Chat Now for an online chat where Support will chat to you after a short wait or on the same page there is a link to find the telephone number for Support in your area.

Michael

Kudos0

Re: Auto Renewal

Hi Kam07,

Here's the low down on Refunds  of course since it was done thru an Automatic Renewal prior to you turning it off, you'll still end up at Chat Support.  One additional thing I do is actually remove my credit card information from my Norton Account.

All you ever wanted to know about refunds.

Please let us know how you make out.

Kudos0

Re: Auto Renewal

Auto Renewal two months after being forced to purchase a two year subscription because one device was kicked out early. An extra $89.99. Then forced to talk to someone in the Phillipines about getting a refund....Expletive!

This thread is closed from further comment. Please visit the forum to start a new thread.