This forum thread needs a solution.
Kudos0

Auto renewal of subscription

Posted: 27-Jun-2022 | 3:37AM · 9 Replies ·

Norton has automatically renewed my subscription without notification. I have tried calling the 1800 680 026 number on several occasions for over 1 1/2 hours each time.  The message you get "Don't hang up as it will increase your wait time". After one and half hours no one to answer what pathetic customer service NORTON. Refund my subscription of AUD 154.99. 

Replies

Kudos0

Re: Auto renewal of subscription

Posted: 27-Jun-2022 | 6:57AM · Permalink

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Please review: Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Kudos0

Re: Auto renewal of subscription

Posted: 27-Jun-2022 | 6:59AM · Permalink

~ regarding Chat Support
Please clear browser cookies n' cache.
Please allow all Norton pages cookies/ads/scripts/frames/trackers/content.
Please allow all Norton pages content that may be blocked by browser extensions or built-in browser protections. 

Please turn Norton Secure VPN off - before and after machine restart -
Please Restart (not Shut down) machine -
Please try Contacting Norton Support -

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Kudos0

Re: Auto renewal of subscription

Posted: 27-Jun-2022 | 7:00AM · Edited: 27-Jun-2022 | 7:01AM · Permalink

Big Kev:

Norton has automatically renewed my subscription without notification. I have tried calling the 1800 680 026 number on several occasions for over 1 1/2 hours each time.  The message you get "Don't hang up as it will increase your wait time". After one and half hours no one to answer what pathetic customer service NORTON. Refund my subscription of AUD 154.99. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support - Australia regarding your subscription/refund. 

Australia

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Kudos0

Re: Auto renewal of subscription

Posted: 27-Jun-2022 | 7:04AM · Permalink

Kudos0

Re: Auto renewal of subscription

Posted: 28-Jun-2022 | 2:24PM · Permalink

I am based in Australia, please provide phone number for Norton support

Kudos0

Re: Auto renewal of subscription

Posted: 28-Jun-2022 | 2:28PM · Permalink

One and half hours is not "Longer than usual wait times", it implies there is something wrong with your system/product for buyers trying to contact Norton.

Kudos0

Re: Auto renewal of subscription

Posted: 28-Jun-2022 | 3:02PM · Edited: 28-Jun-2022 | 3:04PM · Permalink

Big Kev:

I am based in Australia, please provide phone number for Norton support

Sorry, this is the Australia phone number ... that I know. 

Australia

Kudos0

Re: Auto renewal of subscription

Posted: 28-Jun-2022 | 3:09PM · Permalink

Users comments regarding Norton Support - Australia 

Kudos0

Re: Auto renewal of subscription

Posted: 07-Jul-2022 | 5:58PM · Permalink

@Big Kev

Please post progress. 
Thanks

This thread is closed from further comment. Please visit the forum to start a new thread.