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Kudos0

Auto Renewal won't Turn On

Am trying to turn on Auto Renewal. Go through the page click OK and get email confirming it is On. However in the product it appears not to be on and Norton Utilities Premium keeps asking me to Re-Activate which takes me back to needing Auto Renewal being Switched on. any ideas?

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Kudos0

Re: Auto Renewal won't Turn On

DJL54:

Am trying to turn on Auto Renewal. Go through the page click OK and get email confirming it is On. However in the product it appears not to be on and Norton Utilities Premium keeps asking me to Re-Activate which takes me back to needing Auto Renewal being Switched on. any ideas?

Did you resolve this or did you get overlooked?

Hugh
Kudos1 Stats

Re: Auto Renewal won't Turn On

Managed to get to Support via Chat speaking to a real person. Resolved it by renewing subscription at intro price and everything now working again. Worth the perseverance! 

Kudos0

Re: Auto Renewal won't Turn On

Job Done