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Kudos0

Auto VPN - wi fi security incomplete

Wi Fi Secruity Attention Required message,  VPN Auto does not work,  I have Allowed in Secruity Setting and all Permission are Allowed in the app settings.     This must be a bug in the android mobile version of Norton 360.   annoying as I can't fix it.  what the solution please?  I have Norton 360.

[Edit: Clarified title]

Replies

Kudos0

Re: Auto VPN - wi fi security incomplete

What device are you using and what Android version? What version of Norton 360 Android do you have?

Is the VPN Auto does not work part of the message you are getting, or is it just another issue you are having?

What do you see when you tap on the Wifi Security section of the 360 interface?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete


Samsung 10 latest software version,   I have Norton 360 Deluxe.

Kudos0

Re: Auto VPN - wi fi security incomplete

I have exactly the same issue on a Moto G8 Power lite, Android 10

It is very annoying, and unresolvable by the user.

Kudos0

Re: Auto VPN - wi fi security incomplete

And what happens if you tap on Allow in the first image?
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

 that's what happens,  thanks

Kudos0

Re: Auto VPN - wi fi security incomplete

I would try reinstalling the app. Uninstall the app then restart the device. Then reinstall, activate and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

ok, I have uninstalled what I was using,  and reinstalled Norton Mobile Security,  but the VPN feature is not there at all now,   I'm confused,  I thought it was part of Norton 360 Deluxe.  thanks

Kudos0

Re: Auto VPN - wi fi security incomplete

First restart your device and check the 360 app again. 

Did you sign into your Norton Account during the installation process?

Check with the Google App Store app to see if there is an update available for your 360. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

I feel I am paying for the Vpn feature, its not there still despite reinstalling etc from the Norton email purchase link. I thought Vpn was included.
Kudos0

Re: Auto VPN - wi fi security incomplete

Were you able to complete the Wifi Security section setup this time?

What version of 360 is on your device?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

360 Deluxe like I have already said,    and yes I did complete WIFI Security.

Kudos0

Re: Auto VPN - wi fi security incomplete

I am asking about the version number of your 360 Android app. From the main interface, tap on the three bars at the top left. Then tap on Settings and then on About.

What part of the world are you in? Some features are not available in certain markets.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

right ok,     [Removed],      sorry

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: Auto VPN - wi fi security incomplete

You are getting closer. That looks like your serial number you posted. I am looking for the Version number which should be just above the serial number.  My 360 Android is currently at version 5.1.0.5628

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

I have the same issue in the uk version 5.1.0.5628

N360 delux 

Kudos0

Re: Auto VPN - wi fi security incomplete

I just uninstalled my 360 Android, restarted my device, and reinstalled. I tried three times. Once from an email invitation from my Norton Account, and once directly from the Google Play Store app. The email install just set up a preactivated copy and I was good to go.

The GP install showed a Sign In button to sign into my Norton Account to activate the app. In my case I have a subscription for 360 and a subscription for Norton Mobile Security, NMS, and I was asked to choose which subscription to use. What I found is that if I use the 360 subscription, I get the full version showing with VPN feature. If I use the NMS subscription, I get a version that does not have the latest features, including the VPN and Dark Web monitoring.

So my suggestion is for you to uninstall the 360 app and restart your device. Then be sure you log into your Norton Account on your PC and find a Norton 360 subscription and click on Download. Then follow the directions to send an email to an account you can open on the mobile device. Following the instructions in the email should install a pre activated copy of your 360 Android.

If you do not have a subscription to a 360 product, and only have a NMS subscription, you can try contacting Support and asking for them to switch your NMS subscription to a 360 subscription. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

Woops, its 4.8.0.4550 Norton 360 Deluxe Thank you Gus
Kudos0

Re: Auto VPN - wi fi security incomplete

Gus78

That is an older version of NMS, not the new 360 Android. Where did you download your app from? What part of the world are you in. The new version is being released in a phased manner.

See my last post just above yours to see if you can try installing from your Norton Account.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

Hi, I'm in the UK and I downloaded it from Google Play. Its the one that says Norton 360 and I have the Deluxe subscription. I did follow the link from the email confirmation. Anyway, there has just been a software upgrade overnight and I am back to the issue that i had now again! Auto VPN is disabled! EXACTLY the issue I posted on in the beginning.  Its Version.  5.1.0.5628.  still!!

Kudos0

Re: Auto VPN - wi fi security incomplete

I uninstalled this and downloaded from Norton website, then spent some time setting it up, all ok until this morning and issue is back again.

Is this being looked at by Norton ? 

Kudos1 Stats

Re: Auto VPN - wi fi security incomplete

Im having a conversation with Norton Customer Services,  my case has been escalated as they are not very able to appreciate this problem over the chat service .  And I do have the up to date Version btw according to them!  Version.  5.1.0.5628 is the latest.

Kudos0

Re: Auto VPN - wi fi security incomplete

Check your permissions for the 360 Android app. Specifically the Location permission. Allow it always, not just when using the app.

@Gus78

It appears that you deleted images from the IMCE interface. FYI When you do that it removes those images from any post you made. See your post earlier in the thread. This makes it difficult to follow when looking at the thread at a later time.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

Permissions....don't you think Ive done that already!!  

when I have an answer from Norton Customer Services I will share it!!  

best

Kudos0

Re: Auto VPN - wi fi security incomplete

Permissions....don't you think Ive done that already!!  

You have to remember that I cannot see your device or know what you have or have not done without asking. This was a suggestion from my contact that I passed along to you and Melonballs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Auto VPN - wi fi security incomplete

right,     The problem has been resolved by uninstalling the app,  turning the device off for 3 mins and reinstalling the Norton App .  Best