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Kudos0

automatic renewal done through expired credit card !

Dear symantec people, I became a customer since 2010 with a 3 year subscription, for $75. after those 3 years, and I gave you my trust, I renewed through auto renewal. However, every year you raised the price without prior notification of a price hike.

3 years ago I decided it was enough and when my credit card expired I decided not to update my credit card information in my profile. Several times you have asked/notified me to update or enter my new credit card details, which I did not. But, for the last 3 years you have charged me, and withdrew money from my (expired) creditcard, just by guessing the new credit card expiration date. I have never given permission for this. When the banks put an expiration dat o Ccards, there is a reason for that. On top of that you have overcharged me, charging me, more than 100 euro's on my credit card per each year ! That is more than 3x the price than when I joined Norton as a customer. On top of that I find here in the local shops, in Finland, yearly Norton subscriptions for 59 euro per year. So as' a good' and quiet customer you have been overcharging me enormous and on an expired credit card. That sounds like stealing to me. I have removed the automatic renewal from my account, and will stop using Norton and put this complaint on internet, to see if more people have the same problem, this can not be legal. Where did you get the authority to charge a credit card from which you have not received permission and an update on the expiration date?

Anybody else have the same experience? 

angry customer Ron.

Replies

Kudos0

Re: automatic renewal done through expired credit card !

If you sign up for autopay or recurring payments on services — such as Spotify or an Amazon Prime membership — don’t count on an expiring credit card to automatically stop such payments from going through.

Many credit card carriers use “recurring indicator” technology to allow providers of services to skip the expiration date barrier and charge the card anyway. So if your card expires, but your new one has the same account number, you might still be charged.

To stop a service, it is best to cancel autopay and delete your card information from the system. If that doesn’t work, contact the company directly. You can also contact your bank about denying any further autopay charges from that vendor.

https://www.gobankingrates.com/credit-cards/how-long-until-credit-card-expires/

Users may enroll or cancel Automatic Renewal & remove payment info at anytime.
Update Norton account settings > https://support.norton.com/current/solutions/v52531049


Norton automatic renewal option does not equate to "best price" nor "loyalty discount".  Shop around for best price from reputable dealers. 
FWIW ~ AS IS ~ YMMV

Kudos0

Re: automatic renewal done through expired credit card !

Thanks for your message, indeed, they do it, but it is illegal. The banks put an expiration dat on the cards for a reason, for the reason of extra security and that auto payments do not keep on going if something happens to the card holder. bypassing this extra security step with some software by companies is illegal. Maybe a metaphor but if you keep your house door unlocked, does not mean it is legal for a thief to come in. Norton had sent me notices to update my credit card info or put a new card in, which I did not, when I recently checked I saw that the recharging has been going on when the card has been expired already for 3 years. Very strange. I tried to contact Norton, and also tried to send feedback but no answer, only this forum I can place my comment. They also never even notified me of a price hike either. The security software developer company doing some hacking and bypassing rules themselves. very odd.

Kudos0

Re: automatic renewal done through expired credit card !

Where did you get the authority to charge a credit card from which you have not received permission and an update on the expiration date?

Check with your bank to see if they have a feature that will update the card expiry for companies that you have a relationship with. Many card companies do this so you will not 'bounce' a payment because you forgot to update the expiry date with a company you have recurring payments charged to that card. This is done as a convenience for the customer and is often a default setting on your account. 

You may be able to get the card company to disable this feature, but you will have to remember to manually update the expiry date with all companies you deal with to avoid declined payments and any fees that come along with that.

Regarding your renewal. If this payment was taken with the last 60 days, you can contact Norton Support and ask for a refund. Then you can purchase from the lesser priced sources you have found.   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: automatic renewal done through expired credit card !

There is nothing illegal about this and there is no hacking or bypassing of security going on.  Many credit card issuers offer an updater service to retailers and service providers that automatically updates expiration dates in order to keep subscriptions to services from lapsing.  It is assumed that if you are enrolled in a program, you would not want it to end unexpectedly every time your card renews.  In most cases this is a valid assumption and the updater service prevents unnecessary disruptions and headaches for subscribers to various services.  If you want to discontinue a service, the thing to do is to drop your enrollment by notifying the provider, rather than hoping that the provider or the card issuer can read your mind.  If you are billed for a service you no longer wish to keep, you should request a refund.

Kudos0

Re: automatic renewal done through expired credit card !

part of my fault was of course to let it go, I did not check for a long time because of circumstances, but it is like, if you leave your door open for your house, then is it legal for burglars to come in?

The illegal part is, that they did send me a notification to request that I update my credit card info because the card is expired in order to guarantee uninterrupted service. I decided not to do that, in order to let it go en let my norton account die a 'natural death' .When the service of Norton did continue, I did not really act to check, it was not my #1 priority, but a year later when I did have the opportunity to check, the upsetting thing was the price hike, 35% per year, and almost double the price as when I by a new subscription each year in a local store. Enormous price hikes without notification, thinking with autorenewal and bypassing the expiration date of the card, they can pretty much do what they want. I probably won't get my money back, as a customer who does not or is not able to check his Ccard regularly, they probably tell me it is my own fault, they just took the shady opportunity which was available to them. I am now here just to warn others, find a different company and don't turn on auto renewal, never ever. They will rob you blind and let it go on. 

Kudos0

Re: automatic renewal done through expired credit card !

As SendOfJive and I have pointed out, there is nothing illegal about Norton  receiving the updated credit card information. And if you did not cancel the auto renewal, they have every right to process the renewal.

If the latest renewal was within 60 days, you can request a refund from Norton Support.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: automatic renewal done through expired credit card !

If you wait a year to report any disputed charges on your credit card, you are almost certainly going to be out of luck.  Card issuers allow you 60 days.  If you left your door open and burglars took all your stuff, do you think you insurance company is going to honor a claim that is filed a year later, especially when you tell them you left your door open and never checked it?  You had two responsibilities here: 1) to notify Norton to cancel automatic renewal, and 2) to promptly report any charges you did not authorize.

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