Dear symantec people, I became a customer since 2010 with a 3 year subscription, for $75. after those 3 years, and I gave you my trust, I renewed through auto renewal. However, every year you raised the price without prior notification of a price hike.
3 years ago I decided it was enough and when my credit card expired I decided not to update my credit card information in my profile. Several times you have asked/notified me to update or enter my new credit card details, which I did not. But, for the last 3 years you have charged me, and withdrew money from my (expired) creditcard, just by guessing the new credit card expiration date. I have never given permission for this. When the banks put an expiration dat o Ccards, there is a reason for that. On top of that you have overcharged me, charging me, more than 100 euro's on my credit card per each year ! That is more than 3x the price than when I joined Norton as a customer. On top of that I find here in the local shops, in Finland, yearly Norton subscriptions for 59 euro per year. So as' a good' and quiet customer you have been overcharging me enormous and on an expired credit card. That sounds like stealing to me. I have removed the automatic renewal from my account, and will stop using Norton and put this complaint on internet, to see if more people have the same problem, this can not be legal. Where did you get the authority to charge a credit card from which you have not received permission and an update on the expiration date?
Anybody else have the same experience?
angry customer Ron.