Automatic Renewal & PRICE

Users may enroll or cancel Automatic Renewal & remove payment method at anytime.

Norton automatic renewal option does not equate to "best price" nor "loyalty discount". 
Shop around for best price from reputable vendor. 

THE TWITTER LINK IS NOT VALID

THE OTHER LINKS ARE DO NOT ADDRESS THE ISSUES RAISED IN THE THREAD

Norton subscriptions are recurring term subscriptions.  Norton subscription requires user account and user payment method for recurring subscription service.  Virus Protection Promise requires user activate automatic renewal.  

Activate pre-paid Norton subscription purchased from retail store

To install your Norton product purchased from a retail store or a third-party affiliated website, you must create a Norton account or add the purchased product to the existing account. For more information, read Update your Norton account settings.

During the setup process, you will receive a prompt to enroll in an automatically renewing subscription. For more information, read: FAQ: Norton Security subscription and renewal

If you have already installed Norton on your device, you can activate it using the product key. For more details, see Learn how to use Norton product key.

https://support.norton.com/sp/en/us/home/current/solutions/v132083659 

Users may contact Official Norton Support for help with pre-paid Norton subscription purchased from retail store.

• Chat with Norton LifeLock Member Services
  https://support.norton.com/sp/en/us/home/current/contact-chat

• Call Norton LifeLock Member Service
  https://support.norton.com/sp/en/us/home/current/contact-phone

User may enroll or cancel Automatic Renewal & remove payment info at anytime. 
Update Norton account > https://support.norton.com/current/solutions/v52531049

I want to turn off my Automatic Renewal Service

1. Go to the My Subscription tab.

2. Move the Automatic Renewal switch next to your Norton service to OFF.

   

3. In the Turn Off Automatic Renewal page, click Turn Off.

4. Click Close.

   If your Norton subscription includes Norton Virus Protection Promise, you will no longer receive Norton Virus Protection Promise and other benefits associated with it once you turn off the service. Norton prompts you to manually renew the subscription when it expires next time.

Please review: Update your Norton account settings >
https://support.norton.com/sp/en/us/home/current/solutions/v54033503

Norton should offer the option to opt-in / opt-out of Auto-Renewal during the purchase or renewal of Norton products. While they do inform about Auto-Renewal during purchase, they do not provide the option to opt-out during this process. One must remember to login to one's account and turn off Auto-Renewal.

Not a very good service.
I received an email from you asking me to renew  my subscription at £29.99

I went on line to renew  and it read £59.98

Why the difference?

Then I read the email again and it says applies to next year only This is a very underhand way to do business

If  was a new customer I could purchase Norton Security Deluxe for £29.99.

Look after your existing customers.

Grumpy

Norton used to be a good company run by engineers and software developers.  It has fallen into the trap that so many US companies have embraced either from growth or being sold to scumbag management companies.

That trap as taught by business schools and championed by venture capitalists is to maximize quarterly profits, one quarter at a time in order for upper management to get huge bonuses and to inflate the perceived value of the company so that the stock price is far above the true value of the company.  Product quality and customer satisfaction is not a consideration as long as the perception of value continues to rise and bonuses are handed out regularly to the bean counters making the decisions that often have little if any actual knowledge of the product the company is selling.  These managers don’t care if the company fails; if they have a long enough track record of making money, they can always start again often at a higher income.  There are many companies that have made more money for the managers while they were causing it to fail than if they had improved the product to improve the company. 

Customer support???? What customer support???  Instead they start a forum and users are expected to help one another.  Management isn’t listening; they don’t care as long as the bonuses keep increasing. 

Crazy ideas to make greater profit are eagerly explored with zero concern for new or long term customers.  I fear that the long term goal is to move Norton services (if they can be called services) to the ‘cloud’ and users will have to be connected to Norton servers in order to have any protection.  Then Norton can join the likes of Google, Yahoo, Verizon, AT&T and Facebook in tracking everyone for profit.  They’ll call this shift a ‘feature’ to keep you better protected but in fact it will be just another way to profit at the user’s unknowing expense.  This is called surveillance capitalism; see this well presented documentary:

Shoshana Zuboff on surveillance capitalism | VPRO Documentary - YouTube

Norton used to be a good company run by engineers and software developers.  It has fallen into the trap that so many US companies have embraced either from growth or being sold to scumbag management companies.

That trap as taught by business schools and championed by venture capitalists is to maximize quarterly profits, one quarter at a time in order for upper management to get huge bonuses and to inflate the perceived value of the company so that the stock price is far above the true value of the company.  Product quality and customer satisfaction is not a consideration as long as the perception of value continues to rise and bonuses are handed out regularly to the bean counters making the decisions that often have little if any actual knowledge of the product the company is selling.  These managers don’t care if the company fails; if they have a long enough track record of making money, they can always start again often at a higher income.  There are many companies that have made more money for the managers while they were causing it to fail than if they had improved the product to improve the company. 

Customer support???? What customer support???  Instead they start a forum and users are expected to help one another.  Management isn’t listening; they don’t care as long as the bonuses keep increasing. 

Crazy ideas to make greater profit are eagerly explored with zero concern for new or long term customers.  I fear that the long term goal is to move Norton services (if they can be called services) to the ‘cloud’ and users will have to be connected to Norton servers in order to have any protection.  Then Norton can join the likes of Google, Yahoo, Verizon, AT&T and Facebook in tracking everyone for profit.  They’ll call this shift a ‘feature’ to keep you better protected but in fact it will be just another way to profit at the user’s unknowing expense.  This is called surveillance capitalism; see this well presented documentary:

Totally agree.  They're shooting themselves in their feet, and this got worse since March 3.

Maybe someone would consider contacting the tech press (media) to report on all these woes here at NLL?

Unfortunately, greed has overshadowed ethics and morality in the business world.  ‘Take the money and run’ is the mantra and too many sheeple (sheep like people) follow along unquestioningly.

The fact that Norton hosts this forum and doesn’t rebut any negative comments just shows how little they really care about us; the customers; the ones that actually pay them for their services.

Marketing has overwhelmed them and they can’t see the future; the possibility of a short term gain has blinded them to the facts of the real world.  Norton is supposedly selling security and peace of mind, but it has turned into a pile of manure due to their marketing tactics.  They have turned into the scam they warn us to avoid.

Quote from above,

“The pricing is the same as many subscription based services. TV, Phone, internet etc. New customers get a discounted price to sign onto the service. Then the 'regular price' takes effect after the promotion period.”

Just because there are other scumbag companies with policies to lull the ignorant into signing up for long term commitments at exorbitant prices doesn’t make it universally acceptable.  If I am paying a company to help guard my personal data and privacy, I hold them to a higher moral and ethical standard. 

PAPOUTSOGLOU

No one in these forums can process subscription and payment issues. Your only option is to contact Norton Support.   www.norton.com/contactcs   Be aware that the wait times a longer than usual due to reduced staffing due to the Covid pandemic.

Norton have offered me renewal of my Deluxe 5 user service for £29.99.

Amazon are offering Deluxe 5 user for under £14.00.

Is there any difference between the two products ?

As a pensioner the difference is a lot of money !  

Mr. Stanyon,

Your experience with Norton renewal vs. buying the exact product retail for a much cheaper price is the substance of this forum thread.   You are another victim of corporate greed and the greedy are hoping that you will just follow their scheme without complaining.  Congratulations for not being part of the sheeple herd and questioning the scumbag policy.

To answer your question; yes, they are the same product with very minor differences in how they try to keep bleeding money out of you.

There are solutions, however to get the retail (cheaper) product to work after you buy it.  An internet search should give you enough information.

You may be able to add the new software to your current subscription and contact the right department of Norton to allow this without a credit card.    This involves a lot of effort on your part and Norton is hoping that you won’t want to dodge all of the roadblocks in your path and hoops to jump through.  But if you think of it as wasting valuable time of Norton employees if you have the time to pursue this course, maybe if enough people do it, somebody in management will take notice.  Don’t think that an entry into this forum will ever be viewed by Norton management; this is just regular folks attempting to do the support work for free.  

The BIG problem with Norton is that they want your credit card before they will allow you to use the new or the renewal software.  In either case getting you to roll over and give them money annually is the short term goal; adding you to the growing volume of surveillance capitalism is the longer term goal.  In other words they want you to pay them extra to allow them to make more money off of selling your traits on the open market all while claiming that they want this information to improve their products.  Search for ‘surveillance capitalism’ for further explanation.

Let me see if I understand.. I can 'Opt out' of the Auto-Renewal requirement at ANY time after activating my Norton account.. but IF I DO.. Then My Norton Anti-Virus is NO LONGER WORKING?.... Or is it that there is NO 'Guarantee' that it will actually stop or remove Virus infections? Something does not sound right.. If I 'Opt OUT'  do I STILL have Virus Protection... or NOT?

How close to the Auto-Renewal Date shown can the Opt -out be Used?

Any response would be appreciated.

The 'Fiction book and Movie 1984 is simply taking a LOT longer to come to reality than expected. Children were educated Far better 30-50 years ago... They questioned Far More than Generations today. That's why..when we left Vietnam in the 'mid '70s... Anyone More than 'simple Farmers' were Targeted for Slaughter.. Thus creating the Great Exodus of the 'Boat People'...

In today's world.. you have the Preditors and the Prey.. Nothing More..Nothing Less.

WHY ELSE would companies use AGGRESSIVE 'Marketing Techniques' to FORCE People to View their ADS and Take their aggravating Phone Calls. Norton is a BUSINESS.. to Make PROFITS.. as they ALL ARE... 

Not an answer..I know.. but that's my view of it.

Regards

The problem is the sneaky ba$tards won't supply updates if you cancel your subscription license for norton to steal from you.  To use norton with the current system, you have to remain subscribed until about a week from expiration and then cancel after a final update.  You can purchase a retail version way in advance and just not use it until after you have cancelled and start all over again.

That is NOT my experience.  I bought a retail box set of norton 360 and signed up in order to  be able to use it.  The next week I went to my account and deleted the auto-renewal in the only manner that I could easily find.  Perhaps there are other links, but immediately after cancelling the renewal I tried to download virus updates and it wouldn't do it.  I then reinstated the auto renewal and it did update as expected.

The whole mess is just a feeble attempt to part customers with maximum money.  I really hope it backlashes severely.