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Kudos1 Stats

Automatic Renewal & PRICE

I have the following questions...

1. WHY am I forced to screw around with turning off Automatic Renewal????   Norton should aloow me to sign up IF I WANT IT....NOT....  Be forced to spend my time in your damn system trying to turn it off. 

2. WHY after being a Norton customer for years do you consistantly try to rip me off with higher prices than a new customer or those that get discounts. WHY!!!!    WHY!

Replies

Kudos1 Stats

Re: Automatic Renewal & PRICE

Why isn't Norton addressing this a monitor has to have seen it by now
Kudos0

Re: Automatic Renewal & PRICE

Users may enroll or cancel Automatic Renewal & remove payment method at anytime.

Norton automatic renewal option does not equate to "best price" nor "loyalty discount". 
Shop around for best price from reputable vendor. 

Kudos1 Stats

Re: Automatic Renewal & PRICE

Thats ok.... I think the solution is to tell Norton to stuff it.  

Kudos1 Stats

Re: Automatic Renewal & PRICE

My reply to this....

"Users may enroll or cancel Automatic Renewal & remove payment method at anytime.

Norton automatic renewal option does not equate to "best price" nor "loyalty discount". 
Shop around for best price from reputable vendor."

I dislike spending my $$ and being automatically enrolled into ANYTHING that I then have to spend my time trying to cancel. It's poor customer service, poor customer relations and frankly, insipid to treat a long time customer or any customer that way. 

It's obvious that the renewal option does not equate to the best price....worse than that it's a rip off!!! Again, I have spent my $$ with Norton only to be screwed on the price when it's time to renew. WHY? WHY does Norton thing this is good business relations.  Norton has a pretty good security solution I think but business practices like this make me wonder.  I dislike (Detest) dealing with anyone that I have to watch to keep them from picking my pocket.  Simply put..... It just sucks. 

Kudos0

Re: Automatic Renewal & PRICE