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Kudos0

Automatic Updates/Scans Need Battery Adapter

Battery Adapter cable must be plugged in to receive Automatic LiveUpdates and Quick Scans, for Internet Security 2011 to function. Otherwise, I have to manually open Norton program, and click on LiveUpdates, every so often, in order for them to download & install themselves - even though I have the Setting checked ON Automatic. The same can be said for Quick Scans.

However, everything is active as long as the Battery Adapter cable is plugged into the port - but as soon as I unplug the Battery Adapter cable (My computer can run 6 hours on battery) Norton comes to a complete stand still. I think even the little pop-ups in the lower right hand corner above the taskbar are also Not active.

I spoke with 2 Tech's and then spent almost an hour on the phone with a Senior Technican who also knew of this Issue, as did the Reps, but would Not say out loud what I am writing now. However, all of them kept quizzing Me about the Battery cable being plugged in or not; so, it seems apparent that the folks at Norton are already aware of this issue; but are keeping hush, hush about it.

I won't have minded it if they'd just been upfront with Me from the beginning. But each tech had a deversion that distracted Me during our conversations.  e.g. The Senior Tech faulted the 'Smart Definitions' and primarily focused in on them.

However, when I wasn't so busy, I figured out exactly what was happening.

Norton 2011 is OLD Technology. It's based on Notebook computers that have very short run-time and people may not notice that the only time they get Automatic LiveUpdates/Quick Scans is when they are wired.

I'm very, very disappointed that I was played like a fiddle. And because of that, I have strong reservations come Renewal time.

Microsoft (is far from perfect) but they Don't charge Me a Subscription fee.

I figure if I'm going to have Issues, spend unnecessary time, become aggravated, I'd rather do it for FREE.

xelorwatch

Replies

Kudos0

Re: Automatic Updates/Scans Need Battery Adapter

Battery Adapter cable must be plugged in to receive Automatic LiveUpdates and Quick Scans, for Internet Security 2011 to function. Otherwise, I have to manually open Norton program, and click on LiveUpdates, every so often, in order for them to download & install themselves - even though I have the Setting checked ON Automatic. The same can be said for Quick Scans.

However, everything is active as long as the Battery Adapter cable is plugged into the port - but as soon as I unplug the Battery Adapter cable (My computer can run 6 hours on battery) Norton comes to a complete stand still. I think even the little pop-ups in the lower right hand corner above the taskbar are also Not active.

I spoke with 2 Tech's and then spent almost an hour on the phone with a Senior Technican who also knew of this Issue, as did the Reps, but would Not say out loud what I am writing now. However, all of them kept quizzing Me about the Battery cable being plugged in or not; so, it seems apparent that the folks at Norton are already aware of this issue; but are keeping hush, hush about it.

I won't have minded it if they'd just been upfront with Me from the beginning. But each tech had a deversion that distracted Me during our conversations.  e.g. The Senior Tech faulted the 'Smart Definitions' and primarily focused in on them.

However, when I wasn't so busy, I figured out exactly what was happening.

Norton 2011 is OLD Technology. It's based on Notebook computers that have very short run-time and people may not notice that the only time they get Automatic LiveUpdates/Quick Scans is when they are wired.

I'm very, very disappointed that I was played like a fiddle. And because of that, I have strong reservations come Renewal time.

Microsoft (is far from perfect) but they Don't charge Me a Subscription fee.

I figure if I'm going to have Issues, spend unnecessary time, become aggravated, I'd rather do it for FREE.

xelorwatch

Kudos1 Stats

Re: Automatic Updates/Scans Need Battery Adapter

Hello xelorwatch,

I am sorry that you feel that way about the product.

However there is an option to get the updates and have background tasks run while on battery.

Open the main UI, Miscellaneous Settings > Power Savings Mode>  turn OFF.

I disagree that this is OLD Technology as there are features to allow each user to customize the program to their individual needs.

Hope that helps.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos1 Stats

Re: Automatic Updates/Scans Need Battery Adapter

I'm sorry if technical support did not give you the answer you sought but we may be able to help you here, if you want.

It's not clear from what you actually say if you are running a laptop or a netbook ... or even a standard PC! I presume one of the first two.

Which version -- Standard or Netbook --of which Norton product are you running? If you have the netbook version then it is default set not to run idle tasks while running on battery.


Power Saving Mode

Power Saving Mode lets you save your battery power by suspending a list of background jobs when your computer runs on battery power. By default, this option is turned on.

When this option is turned on, Norton Internet Security detects when your computer is on battery power and suspends the background jobs. The background jobs include Norton-specific tasks, such as automatic virus definition updates, Norton Community Watch submissions, and Idle Time Scans. The background jobs resume when you start running your computer again on external power.

You can obtain a list of background jobs in the Norton Tasks window. The Status column in the Norton Tasks window also displays the type of power that a job requires to run. Norton Internet Security continues to run the background jobs that show a battery symbol in the Status column.


This setting is under Miscellaneous Settings ..... Not sure why it is not under Computer Settings however. I don't know whether this meets your poiont or not since I'm running on desktop.

Norton 2011 is certainly not old technology -- it is one of the most uptodate and lightfooted of security programs.

Hugh

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