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Kudos1 Stats

AutoProtect is Hogging CPU !!!

This program is garbage,

When you machine is idle, autoprotect kicks in and starts to scan etc in the background ! The major problem is that when you wnat to start using the machine again autoprotect doesnt want to stop.....

basically my cpu is contantly at around 100% and the only way I can stop it is to Force quit the process or reboot !

The best thing about the software is the uninstall feature in the symantec solutions folder !

What a total waste of money !

Thanks for nothing Norton/Symantec !

Replies

Kudos0

Re: AutoProtect is Hogging CPU !!!

Hello Gareth,

Sorry to hear about hte problems. We're always trying to improve performance so I'd like to get more information if you still have the product installed. Are you sure the computer was really idle? Sometimes some things happen in the background that cause AutoProtect to kick in. For example, sometimes Spotlight will start indexing your hard drive, which will cause AutoProtect to start scanning files that Spotlight modifies. You can check to see if your computer is really idle by using the fs_usage command. Even when my computer is just sitting there, there is actually a lot of filesystem activity that AutoProtect must monitor. 

If you open the Terminal application and type "sudo fs_usage | grep Norton" it will show you what AutoProtect is scanning. On my computer, even when it's idle, it scanning a lot of files, but uses 1-2% CPU. If there is more CPU being used than that, it might be a particular file, which the fs_usage will tell you.

Thanks, 

Ryan 

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: AutoProtect is Hogging CPU !!!

Hey Gareth--

Thanks for posting to the board. Sorry you're frustrated but I am glad you let us know.  If you want, try turning off "Scan compressed files" in your Auto-Protect settings.  That should make things go faster. 

thanks,

mike

mike_romo@symantec.com

Kudos0

Re: AutoProtect is Hogging CPU !!!

I am having this same issue. I have compressed files turned off yet when auto protect is running it is hogging my CPU. 
Kudos0

Re: AutoProtect is Hogging CPU !!!

Sorry to hear about the problems. Please post the following information so we can try and figure out what's going on:

1. When you notice AutoProtect using all your CPU, please open the Terminal application (in Applications/Utilities). Type in the following command:

sudo fs_usage | grep NortonAuto

(and press return). You will be asked for your password. Let it run for 30-40 seconds, then hit the control-C key. Then copy & paste the output here. This will tell us what the AutoProtect process is trying to scan.

2. Please the Activity Monitor application, and find the NortonAutoProtect process (its name might be cut of). You might have to change Activity Monitor to display all the processes (in the popup menu in the toolbar, change it to "All processes"). When you find it, double click it, and click on the Sample button. Copy & paste the sample output here.

3. Please tell us more about your computer (such as Intel or PowerPC), whether you use FileVault for your home directory, and whether you have Norton AntiVirus or Norton Internet Security.

Thanks!

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: AutoProtect is Hogging CPU !!!

log output: 

173-108-152-248:~ cpickard$ sudo fs_usage | grep NortonAuto

WARNING: Improper use of the sudo command could lead to data loss

or the deletion of important system files. Please double-check your

typing when using sudo. Type "man sudo" for more information.

To proceed, enter your password, or type Ctrl-C to abort.

Password:

10:00:46  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000013   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000020   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000013   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000013   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000011   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000012   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000014   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000028   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000014   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:46  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000019   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000022   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000029   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000009   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000020   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000017   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000013   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000022   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000019   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000016   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000017   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000016   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000019   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000014   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000029   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000024   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000025   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000098 W NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000024   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000019   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000014   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000021   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000014   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000023   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000017   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000018   NortonAutoPr

10:00:47  statfs            /private/var/log/system.log                                                      0.000015   NortonAutoPr

Kudos0

Re: AutoProtect is Hogging CPU !!!

For some reason your syslog is changing very frequently, and AutoProtect is scanning it. syslog is used by an application on your computer to output information. It might be a Norton application that is writing to your syslog so frequently, or it might be another application on your Mac.

When you notice AutoProtect using a lot of CPU, please open the Console application (in Applications/Utilities) and click on system.log. This will show the contents of your syslog file. By looking at the file you should be able to determine who is writing to your syslog so frequently. If you copy and paste some of your syslog I'll take a look.

Thanks,

Ryan 

Message Edited by ryan_mcgann on 04-24-2009 10:51 AM
Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: AutoProtect is Hogging CPU !!!

I have had a very similar experience.  My ticket with Support was a waste of time. I decided to cope with the high CPU even with the lack of an answer other than working as designed.  But it was too much ...

I have now wasted money on this product and uninstalled it.

Kudos0

Re: AutoProtect is Hogging CPU !!!

Hi--

Honestly, I think you are jumping the gun. Have you tried turning OFF "scan compressed files" in the Auto-Protect system preferences?

-mike

Kudos0

Re: AutoProtect is Hogging CPU !!!

We believe this problem should be fixed with the virus defs being posted tomorrow. It should show up in your Tools --> Virus Definition Information as dated 5/20/09 (might be 21).

Please let us know if you still see this problem with the most updated defs.

Thanks!

Nick UchidaManager, SQA EngineeringMacintosh Products

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