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Kudos0

Avatar Issue (minor) on Android 4.3.2.21

Hello,

This is a minor issue,  but when I select an avatar for my child, he can see the avatar chosen for him on his phone until he restarts the phone, then it goes to blank. In addition, if I log into the phone using my parent login, I cannot edit my own avatar (it does not stay) as well as being able to add a new one from the phone (they are reset to blue child standard avatar).

Replies

Kudos0

Re: Avatar Issue (minor) on Android 4.3.2.21

I also cannot disable "Personal info supervision" from my phone or the website. On the phone, when I press to turn it from On to Off, it goes through the loading but it doesn't change anything and it stays On.

Kudos0

Re: Avatar Issue (minor) on Android 4.3.2.21

Hello Jake K Try restarting all the devices associated with your account. See if things synch.

There is also a new version for Android available as well. Check to see if you already have this version installed.

https://community.norton.com/en/forums/norton-family-432-android-now-available

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Avatar Issue (minor) on Android 4.3.2.21

I restarted the devices, I even deleted the accounts, the devices, did a fresh install on every device and nothing fixed it.

Kudos0

Re: Avatar Issue (minor) on Android 4.3.2.21

Jake Does the upload link work for you to upload a photo for an avatar?

https://support.norton.com/sp/en/us/home/current/solutions/v91978089_NF_Help_en_us

And have you updated the house rules on each child's device?

https://support.norton.com/sp/en/us/home/current/solutions/v40464446_NF_Help_en_us?

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Avatar Issue (minor) on Android 4.3.2.21

Hello,

I have tried both issues, if I upload from the website, it doesn't stay on the phone. If I upload from the phone, it doesn't even stay, it just shows the blue loading bar then it does nothing, the same as turning off the personal supervision button from the android, where it shows that it will turn off but once the blue loading bar is done, it just stays at On.

Kudos0

Re: Avatar Issue (minor) on Android 4.3.2.21

Hello Jake  Give support chat a try, they should be able to assist you and get this straightened out.

http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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