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Kudos2 Stats

"awaiting agent backup"

Hello, I have been trying to back up my files today since 9am. I am using Windows 7 Premium and NOBU 2.0

My agent/client relationship seems to be disconnected: I have been stuck in the "awaiting agent backup" phase for HOURS. I have tried restarting, a system restore, stopping the NOBU service and restarting it...I don't know what else to do. Please advise!

Replies

Kudos0

Re: "awaiting agent backup"

Hello,

If you can send me your Norton account email address, via private message only please, I can have our engineering team cancel the job server side. It sounds like the backup was started properly but lost communication between you and the backend servers.

Kudos0

Re: "awaiting agent backup"

This happens to me every single time I try to upload a new group of my files.  I have learned to reboot my computer in between sessions.  This seems to clear the server and break any connection, so you can restart fresh.

Kudos0

Re: "awaiting agent backup"

Hello Lauri

I've sent you the contact number for my Tier 3 group so we can get this solved for you.  It's sounding more and more that there is a connection drop taking place which the reboot restores. However thats based on a educated guess at the moment. A live session will help solve that.

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