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Kudos0

Back Up

Every time I try to set up Backup on my new computer, Norton Internet Security With Backup shuts down. All I did was log in when I was asked to, now it won't let me set up Backup at all.

Replies

Kudos0

Re: Back Up

Hello David Elliott,

If you could answer a few questions, it will be easier to diagnose your issue.

  1. Which operating system is involved?
  2. Is there any other security program (even a trial version) on your computer?
  3. Windows Defender enabled?
  4. Is there any other backup program running?
  5. Can you provide the version of your Norton product? (main UI > Help > About)
  6. Please describe what happens when Norton shuts down. Are there any notifications?

Thanks!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Back Up

  1. Which operating system is involved: Window 10 (New Computer)
  2. Is there any other security program (even a trial version) on your computer: No
  3. Windows Defender enabled: No
  4. Is there any other backup program running: No
  5. Can you provide the version of your Norton product: Version 22.9.3.13
  6. Please describe what happens when Norton shuts down. Are there any notifications: Here is a rundown

I add the files I want to backup. I go to where and click On Line. It says Activate so I put my password in the email address is already in. I click Sign In. It says Authenticating Account, then it shuts Norton down completely. It won't work at all after that, till I reboot the computer, then I can get to Norton. Used Norton Uninstall / Reinstall 3 times now to no avail. I am backing up manually to my external hard drive for now. There are no notifications. Hope this helps.

Kudos0

Re: Back Up

It is getting silly now. Every time I open File Explorer or most of my programs in my New Windows 10 computer, the Norton icon on the right part of my Windows Taskbar goes off. I have to open Norton to get it back every time. Surly this isn't meant to happen.

Kudos0

Re: Back Up

"Used Norton Uninstall / Reinstall 3 times now to no avail" - was that through Programs and Features?  The Norton Removal Tool?  Please elaborate.

Have you tried this?  Open the main UI > Help > Get Support.  This will run a diagnostic tool which will check for issues with your product and attempt to fix them.

Let us know.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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