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Kudos0

back up

With my old version of Norton, Within the main window I used to be able to back up to an external memory stick with no problems, I accepted a newer version of Norton but it doesn't have Back up, has this facility vanished or is it in another place ?

Labels: Backup

Replies

Kudos0

Re: back up

If backup has disappeared from your product, you may have been downgraded from the Premium version of Norton Security.

What exact Norton product version did you have before and after this newer version was set up? Where did you get this newer version? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: back up

Thank you for replying, all i know is I had Norton 360 before, I made the enquiry that i would prefer all my norton under 1 umbrella, it would make it easier to manage and was prescribed to Norton security so maybe your right, maybe I have been downgraded.

I'll need to chat to norton chat to try to solve this.

Thank you again for replying.

Kudos0

Re: back up

Chat would be a good way to get this sorted.   www.norton.com/contactcs

I does sound like you got 'upgraded' from the older 360 product to the Deluxe version of Norton Security that does not have the backup feature. Unfortunately, it appears the agent that did this for you did not check to see if you were using the backup feature of 360. If they had, they would have suggested the Premium version of Norton Security.

Please let us know how you make out with chat.

Things happen. Export/Backup your Norton Password Manager data.

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